Tyler Davey
Sanford,NC
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Knowledgeable and dedicated customer service professional with extensive experience in the golf industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Golf Associate | Customer Service
Dick’s Sporting Goods Aberdeen
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Millwork Associate | Specialist
Lowes Hardware Store
03.2022 - 08.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Host, Customer Service
Hickory Tavern
03.2021 - 12.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cart Attendant, Customer Service
Rolling Hills Country Club, RHCC
06.2019 - 03.2021
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Participated in team meetings and training sessions to stay informed about product updates and changes
Education
Information Technology
Central Piedmont Community College
Cuthbertson High School
06.2019
Skills
- Calm and Professional Under Pressure
- Inventory Control
- Retail Marketing
- POS System Operations
- Quality Assurance
- Product Merchandising
- Customer Complaint Resolution
- Closing Sales
- Merchandise Orders and Exchanges
- MS Office Proficiency
- Understanding Customer Needs
- Speaking Clearly
Certification
Certifications
- Completed Trackman University Certification
- Completed Callaway University
- Completed Dick’s Sporting Goods Golf related education courses
- Nike Golf Camp Counselor|PinewildCountryClub
- Advanced knowledge in golf equipment
Timeline
Golf Associate | Customer Service
Dick’s Sporting Goods Aberdeen
08.2022 - Current
Millwork Associate | Specialist
Lowes Hardware Store
03.2022 - 08.2022
Host, Customer Service
Hickory Tavern
03.2021 - 12.2021
Cart Attendant, Customer Service
Rolling Hills Country Club, RHCC
06.2019 - 03.2021
Information Technology
Central Piedmont Community College
Cuthbertson High School
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