Tyler Delhougne

Essential Duties & Responsibilities

· Provides a positive checkout experience and measures results through reporting tools.

· Transforms customer service opportunities into positive solutions.

· Works with all departments to ensure and maintain a positive customer experience.

· Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets.

· Reviews the weekly sales and labor projections for the Front End department in order to maximize sales and profits; ensures department operations are within the labor percent allowed.

· Monitors and controls all costs and expenses; includes store purchases (office supplies and uniforms), maintaining proper ordering and inventory control, controlling shrink.

· Manages the Front End Department including developing, scheduling, and initiating required performance reviews, and ensures team is trained on all policies and procedures.

· Manages E-commerce Compliance and ensures top quality items are picked and provided to the customers in a timely manner.

· Oversees shift operations including writing and/or approving department coverage, work schedules, and lane assignments.

· Ensures compliance by following food safety protocols when handling products.

· Communicates scanning/pricing errors following outlined processes.

· Submits the proper paperwork for new hires, terminations, and other changes and ensures employee records are appropriately documented in accordance with state law.

· Completes daily cash office duties and reports discrepancies or suspicious activities to the Store Director.

· Reconciles monthly vendor statements and maintains detailed vendor invoice files.

· Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues.

· Maintains store job requisitions and supports leaders through hiring/onboarding process as needed (documentation, background checks, etc.)

· Other duties as assigned.

• Managed daily meat department operations, ensuring product quality and safety standards.
• Trained and mentored staff on meat handling techniques and customer service practices.
• Developed promotional displays to increase department visibility and drive sales growth.
• Oversaw inventory management, minimizing waste through effective stock rotation practices.
• Implemented process improvements that enhanced efficiency in meat preparation and packaging workflows.
• Conducted regular audits of meat products for freshness, compliance, and adherence to health regulations.
• Led team meetings to strategize on sales goals, performance metrics, and operational enhancements.
• Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
• Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
• Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.