Tyler Desmarais
Schenectady,NY
Summary
Talented Senior Resolution Manager offering 17 years of related experience. Significant expertise in investigating claims, calculating financial impacts and independently managing complex issues such as settlement issues. Exceptional decision-making and critical thinking skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Resolution Manager
Gallagher Bassett Services Inc.
2022.08 - Current
- Streamlined resolution processes for increased efficiency and faster response times to customer inquiries.
- Facilitated successful mediations between disputing parties to reach mutually acceptable agreements without resorting to formal legal action.
- Improved customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Served as primary escalation point for high-profile clients, ensuring their concerns were addressed promptly and effectively.
- Calculated and disbursed wages, expenses and loss of wages.
- Filed claim status reports for claims reviews.
- Reviewed claims for settlements, litigation and reserves.
- Reviewed and analyzed claims for settlement and litigation processes.
- Prepared and presented summary reports as part of claims review process.
Senior Workers' Compensation Claims Adjuster
Sedgwick CMS
2007.05 - 2022.08
- Resolved complex, severe exposure claims using high service oriented file handling.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Maintained contact with claimants and attorneys to determine treatment status.
- Assigned new claims to adjusters on my team as an Assistant Team Lead with a detailed overview.
Education
Associates - Business Administration
Schenectady County Community College
Scotia, NY05.2000
High School Diploma -
Bishop Maginn High School
Albany, NY05.1995
Skills
- Policy Enforcement
- Claims reviewing
- Claims evaluations
- Case Management
- Litigation Support
- Customer Service
- Multitasking Abilities
- Positive Attitude
Timeline
Senior Resolution Manager
Gallagher Bassett Services Inc.
2022.08 - Current
Senior Workers' Compensation Claims Adjuster
Sedgwick CMS
2007.05 - 2022.08
Associates - Business Administration
Schenectady County Community College
High School Diploma -
Bishop Maginn High School
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