Tyler DiPaolo
Spring Hill,FL
Summary
Cybersecurity graduate pursuing an entry-level IT career, with hands-on experience in networking, hardware and Windows troubleshooting, and a self-configured home lab. Combined with a background in customer service and leadership, I bring a practical, problem-solving approach to technology. Outside of work, I enjoy building and troubleshooting projects with CAD and 3D printing, reflecting my curiosity and hands-on approach to learning.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Production Technician
ICTC USA
Brooksville, USA
10.2024 - Current
- Maintained continuous product flow on factory floor, ensuring assembly and shipment of commissioned orders for clients including NASA, Bechtel, and Tampa Microwave.
- Uphold strict ISO 9001-certified quality standards in manufacturing, contributing to the delivery of mission-critical components for high-profile aerospace and defense projects.
- Assemble complex part orders using a variety of basic hand tools and heavy machinery, including AOI inspection machines, industrial presses, soldering equipment, and 3D printers.
- Performed data entry to enhance production tracking and ensure documentation accuracy.
- Assisted IT administrators with technical support, gaining exposure to systems maintenance and internal network management.
Manager
Bowl 360 Strike City
Spring Hill, USA
07.2023 - 10.2024
- Resolved employee conflicts through guidance on company policies and procedures, fostering a collaborative work environment.
- Enforced customer service standards and addressed customer issues, ensuring high-quality service delivery.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained composure and professionalism during stressful situations, successfully diffusing tensions and promoting a positive atmosphere.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Grocery Stocker
Publix
Spring Hill, USA
11.2022 - 05.2023
- Maintained clean, organized work area to enhance efficiency in stocking shelves.
- Inspected product quality and quantity before restocking shelves with new items.
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Inspected product quality and quantity prior to restocking shelves to ensure freshness and availability.
- Adhered to safety protocols while unloading shipments from delivery trucks using forklift and bay compactor to prevent accidents.
Sales Associate
Best Buy
Spring Hill, USA
01.2022 - 11.2022
- Greeted customers and delivered tailored service to enhance shopping experience.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Processed transactions by accepting payments, issuing receipts, and managing cash accurately.
Sales Associate
Kohl’s Department Store
10.2021 - 01.2022
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, and displays.
- Helped customers find specific product, answered questions, and offered products advice.
- Organized store by returning merchandise to proper areas and restocked displays.
- Executed OMNI fulfillment by efficiently pulling online orders for customer pickup. by pulling online orders and getting them ready for pickup.
- Assisted with seasonal inventory management during peak shopping periods.
Education
Associate of Arts - Cyber Security
Pasco Hernando State College
Brooksville, Florida 08.2022 - 05.2026
Nature Coast Technical High School
Brooksville, FLSkills
- Home Lab & Networking: Configured and maintained a home lab utilizing OSI Layers 1–4, IPv4/IPv6, DHCP, DNS, routing, switching, and basic network troubleshooting; applied networking concepts through hands-on configuration and testing
- Cybersecurity & Systems: Applied cybersecurity fundamentals, Windows administration, and hardware troubleshooting through cybersecurity coursework, personal systems, and hands-on technical projects
- Technical Operations: Applied technical documentation, data entry, and equipment troubleshooting in my current Production Technician role at ICTC USA while working with AOI inspection systems, industrial presses, soldering equipment, and 3D printers
- CAD & 3D Printing: Applied basic CAD modeling and 3D printing to personal and functional projects, including designing, modifying, preparing, and producing 3D-printed components and props
- Leadership & Management: Applied team leadership, staff management, training, delegation, and customer service while managing day-to-day operations and employees in a customer-facing management role
- Customer Service & Communication: Assisted customers, resolved concerns, explained products and solutions, and maintained a professional experience in fast-paced retail environments
Certification
- CompTIA A+ (900 Series), Completed; certification expired
- Association Agile Analysis (IIBA-AAC), International Institute of Business Analysis
- IPC-610 Certification
Timeline
Production Technician
ICTC USA
10.2024 - Current
Manager
Bowl 360 Strike City
07.2023 - 10.2024
Grocery Stocker
Publix
11.2022 - 05.2023
Associate of Arts - Cyber Security
Pasco Hernando State College
08.2022 - 05.2026
Sales Associate
Best Buy
01.2022 - 11.2022
Sales Associate
Kohl’s Department Store
10.2021 - 01.2022
Nature Coast Technical High School