Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tyler Doubleday

Ogden,UT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the aviation education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative Dispatcher

Cornerstone Aviation
03.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Administered and proctor FAA exams to applicants seeking their pilots license (Private Pilot through Airline Transport Pilot).
  • Coordinate with PSI CATS to resolve any candidate or test center issue.
  • Recruited potential flight students by answering questions and building training plans that fits their needs.
  • Invoiced students for their training flights using a virtual terminal for credit cards and student loan accounts.

Navy Diver

United States Navy
08.2018 - 03.2021
  • Enhanced safety measures by conducting thorough pre-dive checks and equipment maintenance.
  • Completed complex underwater tasks such as rigging, crane operations, scheduled maintenance, and emergency maintenance on nuclear submarines.
  • Conducted detailed underwater inspections for structural integrity, equipment degradation, and deployment readiness.
  • Scheduled and tracked dive equipment maintenance for PHNSY Dive Team 1 through SKED 3.2. Lead Team 1 though yearly maintenance inspections and spot checks with a 100% pass rate.
  • Safely and effectively operate a 60 foot dive boat to each job site maneuvering through Pearl Harbor, and docking abreast and between surface ships and submarines in adverse weather conditions.

Navy Diver

United States Navy
07.2015 - 08.2018
  • Performed the duties of a second class diver in the US Navy's only submarine emergency response team.
  • Deployed for international safety exercises to South Korea, Turkey, Chile, and Argentina.
  • Assisted in the search for the wreck of the ARA San Juan off the coast of Argentina.
  • Assisted in the installation of subsea structures, contributing to the development of offshore submarine rescue training projects.
  • Recovered lost items and performed salvage operations in challenging underwater conditions and sea states.
  • Conducted deep dives in a multitude of submersibles and various dive rigs.
  • Performed emergency response drills to enhance team preparedness during critical situations.

Education

Bachelor of Science - Aviation

Liberty University
Lynchburg, VA
12.2024

High School Diploma -

Winnisquam Regional High School
Tilton, NH
05.2011

Skills

  • Troubleshooting and Conflict Resolution
  • Appointment Scheduling
  • Data Collection
  • Product Knowledge
  • Documentation
  • Client Relations
  • Payment Processing
  • Computer Proficiency

Accomplishments

  • Certificated Private Pilot with an Instrument Rating in single engine aircraft.
  • Supervised the training of new customer service dispatchers at Cornerstone Aviation. Became the lead CSRD within a year of employment.
  • Honorable discharge from the US Navy following over 9 years of dedicated service as a Second Class Diver.

Timeline

Customer Service Representative Dispatcher

Cornerstone Aviation
03.2021 - Current

Navy Diver

United States Navy
08.2018 - 03.2021

Navy Diver

United States Navy
07.2015 - 08.2018

Bachelor of Science - Aviation

Liberty University

High School Diploma -

Winnisquam Regional High School

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Tyler Doubleday