Jessica Flannery

• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Facilitate and lead two structured group activities daily to promote socialization, coping skills, and pro-social behavior among residents
• Monitor, document, and report resident behavior, mental status, and participation in therapeutic programming
• Support treatment plans by reinforcing behavioral goals and offering consistent, compassionate care
• Collaborate with mental health staff, security, and medical teams to support continuity of care
• Maintain a calm, respectful presence to foster a normalized and supportive environment

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

● Instruct new students of rules and regulations of the program

● Monitor and report all student challenges to staff

● Recognize crisis situations and provide appropriate interventions/de-escalation

● Maintain positive relationships and support with fellow students

● Perform job functions within the organization’s structure and per company protocol