Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Flood

Tomkins Cove,NY

Summary

Accomplished Retail Store Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

14
14
years of professional experience

Work History

Store Manager

Vans
08.2023 - 02.2024
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed routine store inventories.
  • Managed store organization, maintenance, and purchasing functions.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Assistant Store Manager

Vans
08.2020 - 08.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Completed routine store inventories.

Stock Inventory Assistant Manager

Vans
04.2018 - 08.2020
  • Labeled, organized and located inventory items in staging areas or on shelves according to style and size.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Completed routine store inventories.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.

Stock Supervisor

Vans
10.2016 - 04.2018
  • Labeled, organized and located inventory items in staging areas or on shelves according to style and size
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Set up displays of merchandise to market new products to customers.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.

Camp Counselor

Cricket Town Day Camp
07.2010 - 08.2017
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Transported and escorted program participants to and from activities and on field trips.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

Sales Associate

Bed Bath & Beyond
10.2013 - 11.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed efficient cash register operations.

Sales Associate

Vans
09.2015 - 09.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

North Rockland High School
06.2013

Skills

  • Retail Operations
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • POS Systems Operations
  • Product and Service Sales
  • Store Layouts
  • Stock Management
  • Leadership
  • Employee Training

Timeline

Store Manager

Vans
08.2023 - 02.2024

Assistant Store Manager

Vans
08.2020 - 08.2023

Stock Inventory Assistant Manager

Vans
04.2018 - 08.2020

Stock Supervisor

Vans
10.2016 - 04.2018

Sales Associate

Vans
09.2015 - 09.2016

Sales Associate

Bed Bath & Beyond
10.2013 - 11.2016

Camp Counselor

Cricket Town Day Camp
07.2010 - 08.2017

High School Diploma -

North Rockland High School

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