I am leader within my church who desires above all else to do everything I do for the glory of God So whether that is at home with my wife and three boys, at church, or at work I seek to do all things for God's glory
Tyler Gerling
Saint Clair,MO
Summary
Trustworthy professional with a solid background in service management. Skilled in enhancing customer satisfaction and managing service schedules. Ready to apply expertise in workflow management to support operational excellence.
Overview
10
10
years of professional experience
Work History
Service Manager
TNT Sales
Villa Ridge, MO
01.2021 - Current
- Oversaw daily operations to enhance customer satisfaction and service efficiency.
- Created and maintained service schedule based on needs of company in an ever changing environment.
- Met with customers to discuss service needs and offer available solutions.
- Led team in implementing process improvements, resulting in streamlined service delivery.
- Developed training programs for staff to improve product knowledge and customer interaction skills.
- Conducted performance reviews, providing constructive feedback to foster employee growth and development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Installation of vinyl decals on trailers and shipping containers.
Landscape Laborer
Matt's Outdoor Contracting
Villa Ridge, MO
07.2020 - 01.2021
- Collaborated with team members to complete projects within deadlines while ensuring quality standards.
- Edged and mowed lawns, flowerbeds and landscape features.
- Safely operated heavy equipment including skid loaders, mini excavators, and tractors for various landscaping tasks.
- Performed routine maintenance on landscaping tools and equipment for optimal performance and safety.
- Constructed hardscape features such as patios, walkways, and retaining walls for functional outdoor spaces.
Military Policeman
United States Marine Corps
Camp Lejeune, NC
09.2016 - 07.2020
- Enforced regulations and policies to maintain safety and security on military installations.
- Conducted patrols, monitored activities, and responded to incidents to ensure public safety.
- Collaborated with local law enforcement to coordinate joint operations and share intelligence.
- Conducted regular foot and vehicle patrols for maintaining safety and order within the military base.
Education
High School Diploma -
Pacific High School
Pacific, MOSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Able to adjust on the fly - Semper Gumby
- Workflow management
- Trustworthy and honest
- Office administration
- Service scheduling
- Project management
- Service order flow
- Upselling
Interests
Timeline
Service Manager
TNT Sales
01.2021 - Current
Landscape Laborer
Matt's Outdoor Contracting
07.2020 - 01.2021
Military Policeman
United States Marine Corps
09.2016 - 07.2020
High School Diploma -
Pacific High School