Tyler Graffis
Phoenix,AZ
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess
White Chocolate Grill
07.2021 - 01.2025
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in maintaining cleanliness and organization of waiting area.
- Provided menu information, enhancing customer awareness of offerings.
- Addressed guest inquiries promptly, fostering positive customer relations.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Majerle's Sports Grill
04.2021 - 07.2021
- Greeted and seated guests, ensuring a pleasant dining experience.
- Supported team during peak hours, contributing to efficient service delivery.
- Collaborated with servers to communicate guest needs effectively.
Education
Bachelor of Science - Pharmaceutical Sciences
University of Arizona
Tucson, AZ05-2027
Skills
- Customer service
- Effective multitasking
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Exceptional communication
- Guest complaint resolution
- Efficient collaboration
- Food running
- High volume dining
Accomplishments
- Achieved guest satisfaction through effectively helping with conflict resolution.
- Achieved timely guest seating by completing wait time estimations with accuracy and efficiency.
Timeline
Hostess
White Chocolate Grill
07.2021 - 01.2025
Hostess
Majerle's Sports Grill
04.2021 - 07.2021
Bachelor of Science - Pharmaceutical Sciences
University of Arizona
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