Tyler Harris
Rowlett,TX
Summary
An ambitious, personable, and dedicated person who always strives to achieve the highest standard possible, at any given task. Possess excellent communication skills and can relate to a wide range of people from different backgrounds. Experienced working as a team member as well as individually, therefore have developed the skills to successfully complete tasks both efficiently and effectively while creating and maintaining effective working relationships with all levels of management and those with different backgrounds. Currently looking for a new challenging position to make a valuable contribution with professional experience and an enthusiastic attitude.
Overview
7
7
years of professional experience
Work History
Customer Account Specialist
Saputo Dairy Foods
Dallas, TX
09.2018 - 03.2021
- Sold over $500,000 worth of short code product to Sysco to alleviate Saputo overproduction
- Evaluated customers' potential needs to make appropriate recommendations.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Handle multiple priorities including customer inquiries, order changes, sample orders, product returns and product shortage resolutions
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
Logistics Technician
NT Logistics
Frisco, TX
02.2018 - 09.2018
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Secured carriers using load boards and cold-calling dispatchers and drivers
- Established positive working relationships with LTL carriers and managed 100+ new shipments per day
- Processed and entered customer orders into database and provided proactive customer service for accounts
- Verified accurate account invoicing through collaboration with accounting department
- Managed system support functions to set priorities and service levels expectations
- Monitored and reported on transportation costs and properly filed shipping documents
Supply Chain Operations Specialist IV
CEVA Global Logistics
Dallas, TX
09.2017 - 02.2018
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
- Managed daily international shipment tracking (air, ocean) of over 100 shipments per day
- Addressed sensitive, escalated internal or external customer questions and concerns regarding shipments and carriers both domestically and internationally
- Ran, analyzed, and summarized more complex operational reports and details; presented information to co-workers, supervisors, and/or customers
- Member of CEVA Connect, created newsletter with building activities and sent to all personnel in building each month
Customer Service NA Agent
Deoleo USA
Dallas, TX
03.2016 - 09.2017
- Helped 25+ customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks/projects simultaneously.
- Oversaw successful fulfillment execution and monitored systems updates of all orders received from customers from order entry through invoicing
- Acted as EDI Coordinator for North American business sector managing 100% of incoming orders for North America
- Authorized and ensured validity of customer returns, credits, and complaints
- Developed, analyzed, and managed KPI metrics to include score cards, OTIF, & forecast accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Used critical thinking to break down problems, evaluate solutions and make decisions
Customer Logistics Coordinator
Ryder Logistics
Fort Worth, TX
06.2014 - 03.2016
- Promoted to Customer Logistics Coordinator, responsible for 100% for daily management of new customer
- Reported percentage of prime tender acceptance, lane coverage, and daily account results in End of Day report to customer and higher management at Ryder
- Reported tracking results of Wal-Mart orders daily to customer in White Glove Report
- Tested new software systems for flaws and areas of improvement.
- Tracked orders and notified customers of status or potential delays.
Education
Bachelor of Science - Studies: Business, Economics, Psychology
University of North Texas
Denton, TX05.2014
Associate of Applied Science - Liberal Arts
Trinity Valley Community College
Athens, TX05.2012
Skills
- SAP Experience- Extensive
- Highly skilled in MS Office
- Creative Problem Solver
- Exceptional Communication Skills
- Consultative Sales Approach
- Problem Investigations
- Updating Customer Accounts
- Damage Claims
- Calculating Deductions
Timeline
Customer Account Specialist
Saputo Dairy Foods
09.2018 - 03.2021
Logistics Technician
NT Logistics
02.2018 - 09.2018
Supply Chain Operations Specialist IV
CEVA Global Logistics
09.2017 - 02.2018
Customer Service NA Agent
Deoleo USA
03.2016 - 09.2017
Customer Logistics Coordinator
Ryder Logistics
06.2014 - 03.2016
Bachelor of Science - Studies: Business, Economics, Psychology
University of North Texas
Associate of Applied Science - Liberal Arts
Trinity Valley Community College
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