TYLER HESS
Boca Raton
Summary
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Cafe Landwer USA
Boca Raton, FL
01.2026 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new staff on company policies and standard operating procedures.
- Implemented inventory management systems to track stock levels and reduce waste.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Coordinated team schedules to optimize labor resources during peak hours.
- Monitored compliance with health and safety regulations to maintain a safe environment for staff and customers.
- Kept employees operating productively and working on task to meet business and customer needs.
Server
Cafe Landwer USA
Boca Raton, FL
10.2025 - 01.2026
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new staff on menu offerings and cafe procedures.
- Maintained cleanliness and organization of dining area, upholding health and safety standards.
- Collaborated with kitchen staff to streamline order delivery and improve efficiency.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Served food and beverages promptly with focused attention to customer needs.
Busser
Zen Sushi + Robata Grill
Boca Raton
11.2024 - 03.2025
- Greeted and welcomed customers in a friendly and professional manner
- Set and cleared tables quickly and efficiently
- Assisted servers with taking and delivering orders
- Cleaned and polished silverware, glasses, and other tableware to ensure a pristine dining experience
- Restocked tableware, condiments, and other supplies as needed to ensure orders were quickly and accurately fulfilled
- Worked with the kitchen staff to ensure timely delivery of food orders
- Responded to customer inquiries regarding menu items and specials
Food Runner
Zen Sushi + Robata Grill
Boca Raton
11.2024 - 03.2025
- Transported food trays from kitchen to dining areas
- Assisted in food preparation, such as chopping vegetables and assembling dishes
- Restocked supplies and ensured cleanliness and organization of the storage area
- Cleaned and sanitized dishes, utensils, and work areas to maintain a sanitary environment
- Bussed tables, cleared dishes, and reset tables for new guests
Education
High School Diploma -
West Boca High School
Boca Raton05-2024
Skills
- Efficient multitasking
- Cleaning and sanitation
- Cash handling
- Employee training
- Opening and closing procedures
- Handling customer complaints
Certification
- ServSafe Food Handler Certification, ServSafe, Apr 2026 — Apr 2029
- ServSafe Alcohol Certification, ServSafe, Feb 2025 — Feb 2028
Timeline
Shift Manager
Cafe Landwer USA
01.2026 - Current
Server
Cafe Landwer USA
10.2025 - 01.2026
Busser
Zen Sushi + Robata Grill
11.2024 - 03.2025
Food Runner
Zen Sushi + Robata Grill
11.2024 - 03.2025
High School Diploma -
West Boca High School