Julia Downey

• Kept employees operating productively and working on task to meet business and customer needs.
• Counted money in drawers at beginning and end of each shift.
• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Handled portion control activities according to specified instructions provided by chef.
• Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.

• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Collaborated with servers to collect information about specific customer desires and dietary needs.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Inspected completed dishes for best-in-class plating, aroma and food quality.

Same roles as listed before.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Boosted engagement rates with the creation of compelling and visually appealing content.
• Enhanced event success by coordinating with clients and understanding their specific catering needs.