Tyler Hinkle

• Mentored junior sales associates on best practices for customer engagement and closing techniques
• Sold 150 cars during my first year as a Sales Professional
• Managed a majority of internet traffic and leads for two months while waiting to hire new BDC representatives
• Trained in and coached both of the new hires that we acquired to properly communicate and assist our remote guests
• Built relationships with customers to encourage repeat business
• Collaborated with my manager to improve our guest follow up cadence

• Installed and configured new devices and system components.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Responded to service requests during and after business hours.
• Coordinated installation of new users and relocations of existing users.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Installed/repaired internet service for 20+ customers per week.

• Built personal relationships with guests to promote positive experiences.
• Transported customers to their designated fish house on Lake of the Woods.
• Moved resort houses to strategic fishing point, and prepared houses for use once set.
• Cleaned fish for customers daily
• Served over 1,000 customers per week

• Assembled components with minimal supervision, exceeding expected project milestones.
• Completed durable assemblies and subassemblies with hand and power tools.
• Conducted quality assurance inspections on finished components and identified issues while producing over 200 units per day
• Followed outlined specifications to implement assembly plans.
• Disassembled, reassembled and corrected changeover.
• Identified machinery malfunctions by performing troubleshooting tasks.

• Responded to emergencies with speed, efficiency and knowledgeable assistance.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Patrolled designated coverage areas and evaluated terrain for defensive use.
• Led fire team during infantry dismounted battle drills and situational training exercises.
• Led basic reconnaissance operations and reported enemy movements to commanding officers.
• Won award in Battalion as Number 1 Gunner during Bradley Training Live Fire Qualification

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Decreased waste, following strict recipes and drink measurement protocol.
• Improved and applied social media marketing strategies to increase patronage.
• Recruited and trained 2 new bartenders and scouted and auditioned performers for various special events.
• Kept bar presentable and well-stocked to meet customer needs.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

• Maintained grounds by trimming, weeding and general clean-up.
• Performed planting, watering, mulching and edging of lawns.
• Removed weeds, hazards and debris from common pathways to improve usability.
• Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
• Completed at least 100 landscaping or irrigation installs in 2 years time.

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained new cashiers on methods for handling various aspects of sales, complicated issues and difficult customers.
• Recruited, hired and trained over 5 new team members in month

*Two Semesters of General credits completed through August of 2015 through May of 2016