Tyler Janssen
Tempe,AZ
Summary
Dynamic Senior Account Manager skilled in driving revenue growth through strategic sales initiatives and effective management of the complete sales cycle. Proven success in cultivating key account relationships that foster client satisfaction and retention, resulting in significant upselling opportunities.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Clarivate
Tempe, Arizona
02.2021 - Current
- Cultivated key account relationships, driving client satisfaction and retention while maximizing upselling potential.
- Managed complete sales cycle from prospecting to closure with established and white space accounts.
- Acted as the primary point of contact and project manager for Clarivate product implementations.
- Coordinated sales team across product offerings, developing and executing targeted sales strategies.
- Analyzed product usage, market trends, and job openings to uncover new business opportunities.
- Conducted sales consultations and product demonstrations, educating clients on optimal product utilization.
- Evaluated customer data to uncover trends and identify actionable growth opportunities.
- Trained and mentored new sales personnel to support professional growth and success.
Customer Advocate
Beazer Homes
Scottsdale, Arizona
07.2019 - 02.2021
- Resolved customer inquiries using effective communication and problem-solving techniques.
- Provided support through phone, email, and chat channels.
- Directed complex cases to specialized teams, ensuring timely and effective resolution.
- Collaborated with sales teams to improve customer experience during home selection process.
- Monitored customer feedback to pinpoint specific areas for service enhancement.
- Educated clients on warranty services and maintenance procedures.
- Managed documentation for transactions, ensuring timely processing.
- Recorded detailed notes in accounts for future reference.
Property Manager
Fulton Grace
Chicago, IL
06.2017 - 09.2017
- Managed tenant relations to enhance satisfaction and address concerns promptly, fostering tenant retention.
- Acted as the single point of contact for homeowners, tenants, and contractors, facilitating effective communication.
- Coordinated property maintenance requests to uphold building standards and ensure safety compliance.
- Listed properties on the MLS and ran comps to ensure properties were being listed at an appropriate market rate.
Education
Bachelor of Science - Business - Corporate Management And Finance
California State University, East Bay
Hayward, CA05-2018
Skills
- Sales strategy
- Account strategy
- Customer relationship management
- Client retention
- Client engagement
- Market analysis
- Revenue generation
- Business growth
- Negotiation skills
- Project leadership
- Problem solving
- Time management
- Collaborative communication
- Customer relations
Accomplishments
Top Performer Award, 2023 - Achieved highest new business sales number across the Law Firm team.
Education and Training
other
Timeline
Senior Account Manager
Clarivate
02.2021 - Current
Customer Advocate
Beazer Homes
07.2019 - 02.2021
Property Manager
Fulton Grace
06.2017 - 09.2017
Bachelor of Science - Business - Corporate Management And Finance
California State University, East Bay