Tyler Johnson
Product Support Representative
Moorhead,MN
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Caregiver
CCRI
Moorhead, MN
09.2021 - Current
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Used company software and databases to maintain records of services performed and patient conditions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Product Support Representative
WEX Inc.
Fargo , ND
08.2019 - Current
- Implemented corrective actions to fix root causes of various issues.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Increased productivity by collaborating with management to develop process improvements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Solution Specialist
Verizon
Fargo , ND
06.2014 - 07.2019
- Implemented corrective actions to fix root causes of various issues.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Improved overall progress through working closely with staff members and streamlining processes.
- Scheduled appointments for further services.
- Installed operating systems, set up emails and updated programs.
- In this role, I was based in a retail store and face-to-face with customers on a daily basis
- Finding solutions based on the customers wireless needs
- I met and exceeded sales quotas and sold the latest and greatest technology and accessories.
Practice Representative
Healing Arts Chiropractic
Fargo, ND
06.2017 - 02.2018
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed team communications and information for meetings.
- Participated in promotional activities and trade shows, working with advertisers and production managers, to market products and services.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Executed marketing and public relations plans to bring in new patients
- Created new ideas and activities to increase traffic and reach new patients as well as retain the practices current patients
Caregiver
CCRI
Moorhead , MN
02.2012 - 06.2014
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Used company software and databases to maintain records of services performed and patient conditions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Education
Bachelor of Arts - Communication Studies
Minnesota State University of Moorhead
Moorhead, MN 09.2011 - 05.2016
Skills
Sales expertise
Timeline
Caregiver
CCRI
09.2021 - Current
Product Support Representative
WEX Inc.
08.2019 - Current
Practice Representative
Healing Arts Chiropractic
06.2017 - 02.2018
Solution Specialist
Verizon
06.2014 - 07.2019
Caregiver
CCRI
02.2012 - 06.2014
Bachelor of Arts - Communication Studies
Minnesota State University of Moorhead
09.2011 - 05.2016
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