Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Jones

Granbury,TX

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I effectively multi-task and balance customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching and surpassing company's set tasks. I stand here humble, yet driven with determination to be the best.

Overview

10
10
years of professional experience

Work History

Delivery Driver/seasonal

UPS
Granbury, TX
10.2019 - 01.2024
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Maintained neat and professional appearance during every shift to promote positive company presence.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Verified loads against shipping papers.
  • Delivered packages efficiently to residential and commercial locations.
  • Operated delivery vehicle following safety and traffic regulations.
  • Loaded and unloaded packages with care and accuracy.
  • Maintained vehicle cleanliness and performed routine inspections.
  • Communicated effectively with dispatch regarding delivery status.

Plant Operator

Vista Sand
Granbury, TX
01.2019 - 08.2019
  • Closely inspected equipment for safety problems, leaks and wear and tear.
  • Interpreted results of process control analysis and made adjustments to optimize plant performance.
  • Reviewed daily computer log and reported any inaccuracies in process board.
  • Performed physically demanding work, including lifting, carrying and moving heavy objects.
  • Used forklifts, pumping equipment and air compressors frequently.
  • Recorded all operating data on daily work sheet from laboratory analysis and flow metering equipment.
  • Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.

Sales Associate

Tarrant Roofing
Bedford, TX
10.2017 - 12.2018

• Listened to customer needs and preferences to provide accurate advice.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Met incoming customers and provided immediate assistance.
• Recommended merchandise based on customer needs.
• Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
• Assisted customers with selection of products and services.
• Increased purchase totals by recommending additional items.

Service Specialist

Ecolab
Dallas, TX
08.2016 - 10.2017
  • Answered customers' questions regarding products, prices and availability.
  • Collaborated with colleagues to exchange selling strategies and marketing information.
  • Maintained friendly and professional customer interactions.
  • Exceeded targeted sales goals by 529.4% non-contract sales.
  • Shared product knowledge with customers while making personal recommendations.
  • Recognized by regional manager on non contract sales. Safety coordinator for entire Dallas district. conducted conference calls every Monday, presenting safety ideas for district.

Project Manager

untamed affairs events and productions LLC
Austin, TX
12.2015 - 07.2016
  • Monitored costs, timescales and resources used to achieve [Goal].
  • Monitored team progress and enforced deadlines.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Delivered status reports to stakeholders for budgeting and planning purposes.
  • Managed a project budget of $150,000.00.
  • Outlined work plans, assessed resources and determined timelines for projects.

Private Armed Security Officer (SUPERVISOR)/ ATM Tech

Lone Star Security & Events
Fort Worth, TX
03.2015 - 12.2015
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. loaded ATMs throughout Texas.
  • Transported large amount's of cash throughout day.
  • Created strategies to grow customer base for company. acquired new accounts by advertising company.

Patrol Deputy

Hood County Sheriffs office
Granbury, TX
06.2014 - 03.2015
  • Gathered preliminary investigation information as a first responder to crime scenes.
  • Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
  • Wrote reports on arrests made, activities performed and unusual incidents observed.
  • Mediated domestic-related disturbances and protected victims from harm.
  • Directed and controlled crowds at parades, funeral processions and sporting events.
  • Wrote detailed arrest and accident reports. Organized and recorded facts to prepare incident reports.

Education

High School Diploma - undefined

Granbury High school
2011

Criminal Justice

Howard Payne University

Criminal Justice

Hardin-Simmons University

Peace officer License

Weatherford College police Academy

pest service tech

Ecolab

Adjuster

Insurance adjuster

Skills

  • Proven sales track record
  • Detail-oriented
  • Team leadership
  • Approachable
  • Top 50 in Region every month
  • Goal-oriented
  • Self-sufficient
  • Exceptional time management
  • Analytical problem solver

Timeline

Delivery Driver/seasonal

UPS
10.2019 - 01.2024

Plant Operator

Vista Sand
01.2019 - 08.2019

Sales Associate

Tarrant Roofing
10.2017 - 12.2018

Service Specialist

Ecolab
08.2016 - 10.2017

Project Manager

untamed affairs events and productions LLC
12.2015 - 07.2016

Private Armed Security Officer (SUPERVISOR)/ ATM Tech

Lone Star Security & Events
03.2015 - 12.2015

Patrol Deputy

Hood County Sheriffs office
06.2014 - 03.2015

High School Diploma - undefined

Granbury High school

Criminal Justice

Howard Payne University

Criminal Justice

Hardin-Simmons University

Peace officer License

Weatherford College police Academy

pest service tech

Ecolab

Adjuster

Insurance adjuster