Tyler Kapp
Provo,UT
Summary
Resourceful Service Writer known for high productivity and efficient task completion. Skilled in customer service management, technical understanding of automotive systems, and warranty administration. Excel at communication, problem-solving, and time management to deliver exceptional service experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Writer
Taylors Boats
Draper, UT
04.2023 - 03.2024
- Supported timely and accurate service by producing job daily status reports.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Startup Founder
Sundance Detail
Provo, UT
07.2017 - 03.2023
- Led marketing efforts, including brand development, digital marketing strategies, and public relations campaigns.
- Managed daily operations of the company including staff recruitment and training.
- Oversaw the development and maintenance of the company website and e-commerce platforms.
- Checked vehicles prior to service and immediately afterward to identify damages.
Video Production Manager
Prina Enterprises
West Jordan, Utah
03.2024 - 09.2024
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Incorporated special effects and motion graphics using After Effects to enhance storytelling.
- Ensured final projects met quality standards and were delivered on schedule.
Education
Some College (No Degree) - Automotive Technology
Mountainland Tech College
Spanish Fork, UTSkills
- Customer service
- Automotive industry experience
- Communicating with clients
- Work order processing
- Technician tracking
- Appointment scheduling
- [Software] expertise
Certification
- ASE Certified in Basic Repair, Steering and Suspension, Brakes, Electrical, Engine Repair
References
References available upon request.
Timeline
Video Production Manager
Prina Enterprises
03.2024 - 09.2024
Service Writer
Taylors Boats
04.2023 - 03.2024
Startup Founder
Sundance Detail
07.2017 - 03.2023
- ASE Certified in Basic Repair, Steering and Suspension, Brakes, Electrical, Engine Repair
Some College (No Degree) - Automotive Technology
Mountainland Tech College
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