Tyler Lanham

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

Prepared and organized essential paperwork for smooth completion of vehicle transactions.

Strengthened partnerships with lending institutions.

Kept current on lender programs and rates.

Executed submission of financial paperwork to bank, ensuring uninterrupted transaction support.

Completed financial processing including checks, credit and debit card payments for vehicle sales.

Evaluated credit details to identify risk or eligibility factors.

Applied proficiency in CDK systems to streamline financial data processing for lender submissions.

Understand and inform clients of aftermarket products available on new vehicle

Partnered with other managers to achieve financial success and regulatory adherence.

Supported clients in completing vehicle purchase processes efficiently.

Expanded knowledge base on brand offerings and advancements in attributes and functionalities.

Acquired understanding of competitors to proficiently compare with BMW features.

Managed and tracked sales inquiries through CRM.

Organized client viewing schedules at the showroom.

Customized experiences to meet client needs for selecting appropriate vehicles.

Delivered extensive expertise in BMW products and technology to clients.

Facilitated client understanding for optimal use of their vehicle.

Strengthened client satisfaction by ensuring seamless communication with the dealership.

Performed client follow-ups and ensured availability for encore appointments.

Streamline appointment organization to enhance client service in managing encore and delivery schedules.

Collaborated with sales team to optimize client satisfaction.

• Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
• Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
• Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
• Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.