Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Laxton

Katy,tx

Summary

Actively a Dynamic Shift Leader with a proven track record at Pucci Cafe, excelling in complaint resolution and resource management. Skilled in successful operation, I effectively trained teams and enhanced profitability by controlling costs. Committed to fostering a positive work environment while ensuring exceptional customer and work place satisfaction. Along with leadership qualities, I am a caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.

Overview

7
7
years of professional experience

Work History

Shift Leader

Pucci Cafe
04.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Childcare Provider

Private Family Care
05.2022 - 04.2024
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Introduced children to educational games and activities to boost learning.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Baker

Great Harvest Bread Co.
02.2021 - 03.2023
  • Complied with health and safety codes to protect staff and customers.
  • Operated cash registers and processed payments accurately.
  • Trained and supervised new employees on bakery operations and procedures.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.

Sales Associate

Kroger
06.2019 - 03.2020
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cashier

Ooh La La Bakery
04.2018 - 05.2019
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Education

Katy High School
Katy, TX

Skills

  • Complaint resolution
  • Resource management
  • Motivational leadership
  • POS system operation
  • Inventory counts
  • Cash handling
  • Conflict resolution
  • Childcare
  • Care management
  • Activity planning
  • Safety awareness

Timeline

Shift Leader

Pucci Cafe
04.2023 - Current

Childcare Provider

Private Family Care
05.2022 - 04.2024

Baker

Great Harvest Bread Co.
02.2021 - 03.2023

Sales Associate

Kroger
06.2019 - 03.2020

Cashier

Ooh La La Bakery
04.2018 - 05.2019

Katy High School

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