Tyler Lopez
Oak grove,Missouri
Summary
Customer service experienced with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ASSOCIATE
Wendys
06.2023 - 02.2025
- Participated in team meetings, providing insights to improve operations.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Cleaned shelves, counters, and tables.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Trained new employees on basic customer service techniques and procedures.
CREW MEMBER
Mcdonalds
01.2019 - 12.2021
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Cross-trained in multiple positions within the store as needed.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Followed all safety and security procedures to reduce risks.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Adhered to company policies and procedures while completing daily tasks.
Education
Associate of Science - Physics
Metropolitan Community College - Blue River
Independence, MO05-2028
Skills
- Customer Service
- Problem solving
- Research
- Team collaboration
- Inventory management
- Communication skills
- Conflict resolution
- Relationship building
- Store maintenance
- Attention to detail
- Computer skills
- Adaptability and flexibility
- Reliable and punctual
Certification
Windows Certification
LANGUAGES
French: Intermediate, Self taught
English: Native, Parents
Timeline
ASSOCIATE
Wendys
06.2023 - 02.2025
CREW MEMBER
Mcdonalds
01.2019 - 12.2021
Associate of Science - Physics
Metropolitan Community College - Blue River