Tyler Lupfer
San Antonio
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Commercial Field Technician
Clearesult
05.2024 - 06.2026
- Performed audits of commercial and residential buildings to optimize energy efficiency.
- Installed energy efficient products in homes and businesses while instructing clients and customers on best practices to save energy and minimize environmental impact.
- Educated clients and customers on latest clean energy products and services from federal and local agencies.
- Drove business by attending outreach events at community centers, public events, and energy seminars to network and develop professional relationships.
Firearms Specialist
Department Of Defense
05.2023 - 06.2024
- Guided clients and customers through firearm product education, safety accessory usage, and ownership procedures.
- Implemented background checks following ATF and local guidelines.
- Performed routine inspection and testing of government issued firearms and weapon systems.
- Maintained strict compliance with the Department of Defense and related military branches in regard to storage, handling, transporting, and sales of firearms, parts, and related equipment.
Financial Consultant
Strategic Consulting
03.2022 - 02.2023
- Developed comprehensive financial plans tailored to client needs and objectives.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Developed targeted marketing campaigns to attract new clients, resulting in increased revenue and business growth.
- Participated in continuous professional development opportunities to keep abreast of regulatory changes impacting the financial services industry.
Insurance Professional
USAA
07.2021 - 02.2022
- Managed claims processing to ensure adherence to company policies and regulatory requirements.
- Evaluated insurance applications for accuracy, identifying discrepancies and recommending resolutions.
- Developed comprehensive insurance policies tailored to client needs.
- Educated clients on coverage options, enhancing understanding and satisfaction.
Collections Specialist
Citibank
01.2020 - 06.2021
- Managed end-to-end billing processes, ensuring timely invoicing and collections.
- Analyzed customer accounts to identify discrepancies and resolve billing issues efficiently.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
Pest Control Technician
Bulwark Pest Control
05.2019 - 10.2019
- Developed and implemented customized treatment plans for residential and commercial properties.
- Monitored treatment effectiveness, adjusting strategies based on customer feedback and results.
- Developed strong relationships with clients by providing exceptional customer service throughout each interaction.
SOCIAL MEDIA CONTENT MODERATOR
TASKUS
08.2018 - 05.2019
- Reviewed and moderated high volumes of user-generated content to ensure compliance with platform policies and community guidelines.
- Monitored trends in user behavior to inform content moderation strategies and policy adjustments.
- Assisted in the development of the proprietary AI learning platform for one of our major clients.
- Reviewed flagged content to determine appropriate action, ensuring platform integrity and safety.
ASSISTANT MANAGER
ABERCROMBIE & FITCH
03.2018 - 08.2018
- Led team to enhance customer experience through effective training and development programs.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving targeted marketing initiatives and promotions.
- Coordinated staff scheduling to ensure optimal coverage during peak hours and events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Zip Line Operator
NATURAL BRIDGE CAVERNS
05.2017 - 03.2018
- Trained and guided participants on zip line safety protocols and equipment usage.
- Oversaw daily operations, ensuring adherence to safety regulations and operational standards.
- Led tours through the Natural Bridge cave systems while educating customers on the history and discovery of the system.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Firearm Sales Associate
ACADEMY SPORTS AND OUTDOORS
06.2016 - 10.2016
- Provided expert product knowledge to customers, enhancing sales effectiveness and customer satisfaction.
- Assisted in inventory management, ensuring optimal stock levels and organization of firearms display.
- Collaborated with law enforcement agencies to facilitate firearm transfers and background checks.
- Conducted regular audits of inventory, improving accuracy in stock levels and reducing discrepancies.
Education
Bachelor's of Arts - Sociology
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
05-2018
Skills
- Customer relations
- Technical troubleshooting
- Equipment installation
- Workplace safety
- Professional communication
- Interpersonal and written communication
- Diagnostic testing
- Environmental safety
- Financial and operational reporting
Certification
Registered Air conditioning and refrigeration technician
Timeline
Senior Commercial Field Technician
Clearesult
05.2024 - 06.2026
Firearms Specialist
Department Of Defense
05.2023 - 06.2024
Financial Consultant
Strategic Consulting
03.2022 - 02.2023
Insurance Professional
USAA
07.2021 - 02.2022
Collections Specialist
Citibank
01.2020 - 06.2021
Pest Control Technician
Bulwark Pest Control
05.2019 - 10.2019
SOCIAL MEDIA CONTENT MODERATOR
TASKUS
08.2018 - 05.2019
ASSISTANT MANAGER
ABERCROMBIE & FITCH
03.2018 - 08.2018
Zip Line Operator
NATURAL BRIDGE CAVERNS
05.2017 - 03.2018
Firearm Sales Associate
ACADEMY SPORTS AND OUTDOORS
06.2016 - 10.2016
Bachelor's of Arts - Sociology
THE UNIVERSITY OF TEXAS AT SAN ANTONIO