Tyler Macias
Summary
Results-driven sales professional skilled in consultative selling, customer retention, account management, and relationship building. Proven track record of exceeding sales goals and delivering exceptional customer experiences.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Sales Representative
T Mobile
Reno, NV
02.2026 - Current
- Developed and maintained strong customer relationships through consultative sales, enhancing customer retention and satisfaction.
- Consistently identified customer needs and recommended products and services that improved customer satisfaction and account value.
- Educated customers on wireless products, plans, and technology solutions, ensuring informed purchasing decisions and ongoing support.
- Achieved and exceeded sales performance goals through proactive customer engagement and retention strategies.
- Resolved customer concerns and service issues, strengthening loyalty and enhancing overall customer experience.
- Collaborated with team members and leadership to drive store performance and operational excellence.
PE Director / Math Guide
Apogee School
South Lake Tahoe, California
07.2023 - 12.2025
- Led and coordinated physical education programs serving students across multiple age groups.
- Built positive relationships with students, parents, and staff through effective communication and leadership.
- Developed individualized approaches to support student success and engagement.
- Assisted students with mathematics instruction, problem solving, and academic development.
- Coordinated activities, maintained schedules, and ensured successful program execution.
- Demonstrated strong organizational and interpersonal skills while managing multiple responsibilities.
Sales Representative
Verizon
South Lake Tahoe, CA
07.2018 - 02.2020
- Built long-term customer relationships through solution-based sales and exceptional customer service.
- Managed customer accounts while identifying opportunities for upgrades, renewals, and additional services.
- Consistently exceeded sales expectations by understanding customer objectives and providing tailored recommendations.
- Served as a trusted point of contact for customers requiring account support and service resolution.
- Maintained detailed customer records and followed up to ensure satisfaction and retention.
- Assisted in training customers on new products, devices, and services.
Education
Associate of Arts - Psychology
Lake Tahoe Community College
South Lake Tahoe, CA 06.2023 - 06.2026
Skills
- Relationship building
- Sales strategy
- Team collaboration
- Communication skills
- Problem solving
- Exceeds sales goals
- Retention strategies
- Objection handling
Certification
Bright Future Scholarship, Barnes & Noble Scholarship, Presidents Award Honor Roll
Timeline
Sales Representative
T Mobile
02.2026 - Current
PE Director / Math Guide
Apogee School
07.2023 - 12.2025
Associate of Arts - Psychology
Lake Tahoe Community College
06.2023 - 06.2026
Sales Representative
Verizon
07.2018 - 02.2020