Tyler Collins-Martin
Rockland
Summary
Hardworking Assistant bringing 10+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Lines Assistant
The Driscoll Agency
Norwell, MA
05.2020 - Current
- Provide observations, take measurements and perform tests at various stages according to quality control plan.
- Improve quality processes for increased efficiency and effectiveness.
- Manage and archive quality documentation and participate in
internal and external quality audits. - Follow quality standards and procedures to minimize errors and maximize customer satisfaction.
- Inspect inbound and outbound products for compliance with
established industry standards, company policies and procedures.
Personal Lines Account Manager
The Driscoll Agency
Norwell
08.2019 - 05.2020
- Verified client information by analyzing existing evidence on file.
- Reviewed 15-20 patient cases per week and verified insurance coverage information.
- Accurately inputted all patient and insurance information into company's computer system using Vertafore AMS360.
- Worked with Insured's to understand requirements and provide exceptional customer service.
Personal Lines Assistant
The Driscoll Agency
Norwell
06.2016 - 08.2019
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Improved quality processes for increased efficiency and effectiveness.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Assistant Manager
Patriot Cinemas
Hanover
05.2015 - 08.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Mail Clerk
The Driscoll Agency
Norwell
10.2014 - 06.2016
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
Concessions Worker
Patriot Cinemas
Hanover
07.2012 - 05.2015
- Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
- Consistently provided friendly service to promote better customer engagement.
- Assisted guests, including offering personable greetings and taking orders.
Education
High School Diploma -
South Shore Vocational Technical
Hanover06.2014
Skills
- Sales support
- Multi-tasking
- Confidentiality
- Policy administration
- Customer service
- Teamwork
Certification
Property & Casualty Insurance License
Electronic Vehicle Registration (EVR) Certified
Timeline
Personal Lines Assistant
The Driscoll Agency
05.2020 - Current
Personal Lines Account Manager
The Driscoll Agency
08.2019 - 05.2020
Personal Lines Assistant
The Driscoll Agency
06.2016 - 08.2019
Assistant Manager
Patriot Cinemas
05.2015 - 08.2018
Mail Clerk
The Driscoll Agency
10.2014 - 06.2016
Concessions Worker
Patriot Cinemas
07.2012 - 05.2015
High School Diploma -
South Shore Vocational Technical