Tyler MARTINEZ
CAVA
Oviedo,United States
5
years of professional experience
Customer-focused professional with 5 years of management experience in a fast-paced environment, specializing in problem-solving, troubleshooting, team support, scheduling, and day-to-day operations. Experienced in resolving issues efficiently, communicating with a wide range of individuals, and adapting quickly to new systems and technologies. Seeking to transition into an entry-level IT support role where I can apply my strong technical aptitude, customer service skills, and willingness to learn while building a career in information technology.
Work History
Guest Experience Manager
1 Year 10 Months- Led daily shift operations to deliver consistent, high-quality guest experiences while meeting labor targets and service standards.
- Oversaw inventory and monitored food costs, implementing controls to reduce waste and support profitability.
- Trained and mentored team members and developing leaders, including future general managers, to improve performance and readiness.
Shift lead
2 Years 10 Months- Prepared schedules and supported hiring efforts to build strong teams.
- Monitored weekly food costs and inventory levels, implementing ordering and portion-control practices to reduce waste.
- Trained staff on operational standards, food safety, and guest service, and led shifts to maintain speed and quality each shift.
Education
Associates - Business
Skills
Shift scheduling
Hiring support
Food cost control
Inventory control
Guest service standards
Team training
Labor management
Shift leadership
Operational coaching
Waste reduction
Timeline
Guest Experience Manager
CAVA
10.2024 - CurrentRead More
Shift lead
Five Guys
11.2021 - 09.2024Read More
Seminole State College
Associates from Business
Read More