Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Interests
Software
Timeline
Tyler Maughan

Tyler Maughan

Tyler,Tx
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Summary

Highly motivated and hardworking business professional. Ability to maintain a positive attitude and a create a positive work environment while giving constructive feedback. I am pursuing a business management role, where I can showcase my skills and contribute to the growth of a company.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

TechServ
03.2024 - Current
  • Served as point of contact for inquiries related to field projects.
  • Coordinated with internal departments or external agencies.
  • Maintained organized records of permits, applications, and related correspondence.
  • Generated reports weekly.
  • Provided general administrative support such as responding to emails.


[Joint Use] Engineering Tech/Designer

TechServ
11.2023 - 03.2024
  • Used pole loading and clearance design software for client projects after being trained.
  • Executed changes to designs or sketches and redlines or mark-ups on ongoing projects.
  • Analyzed reports, drawings, and tests to plan and design projects.
  • Maintained accurate data entry on projects.
  • Managed multiple designs for different projects daily.

Team Lead

U.S. Dermatology Partners
09.2023 - 10.2023
  • Trained new employees and coached them as needed.
  • Instructed team to maintain quality assurance daily.
  • Scheduled all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
  • Verified all pertinent patient demographic information in computer system, including insurance information.
  • Confirmed patients' appointment and answered incoming questions about appointments.
  • Instructed patients on locations and directions.
  • Entered appropriate data into computer and retrieved data.
  • Answered telephone, and directed patients, salespeople, and visitors to the correct telephone extension, took messages as needed
  • Adhered to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.


Scheduler

U.S. Dermatology Partners
07.2023 - 09.2023
  • Scheduled all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
  • Verified all pertinent patient demographic information in computer system, including insurance information.
  • Confirmed patients' appointment and answered incoming questions about appointments.
  • Instructed patients on locations and directions.
  • Entered appropriate data into computer and retrieved data.
  • Answered telephone, and directed patients, salespeople, and visitors to the correct telephone extension, took messages as needed
  • Adhered to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Billing Specialist

Swan Transportation
07.2022 - 06.2023
  • Responded to customer concerns and questions on daily basis.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Utilized various software programs to process customer payments.

Assistant Store Manager

Debbie's Best Water Store
05.2020 - 07.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Store Associate

Debbie's Best Water Store
05.2017 - 05.2020
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.


Education

Bachelor of Arts - Business Management

East Texas Baptist University, Marshall, TX
05-2022
  • Dean's List [3rd Semester, 2021]
  • Transfer Dean Scholarship
  • Extracurricular Activities: University Mascot


Skills

  • Customer service
  • Data entry
  • Appointment scheduling
  • Spreadsheets
  • Training and coaching
  • Quality assurance
  • Project management
  • Time management
  • Office management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balancePaid time offWork from home option401k match

Interests

Going to sporting events or watching them at home

Playing video games with friends

Software

NextGen

SPIDA

Katapult

Retool

Salesforce

QuickBooks

Timeline

Administrative Assistant - TechServ
03.2024 - Current
[Joint Use] Engineering Tech/Designer - TechServ
11.2023 - 03.2024
Team Lead - U.S. Dermatology Partners
09.2023 - 10.2023
Scheduler - U.S. Dermatology Partners
07.2023 - 09.2023
Billing Specialist - Swan Transportation
07.2022 - 06.2023
Assistant Store Manager - Debbie's Best Water Store
05.2020 - 07.2022
Store Associate - Debbie's Best Water Store
05.2017 - 05.2020
East Texas Baptist University - Bachelor of Arts, Business Management

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