Summary
Overview
Work History
Education
Skills
Certification
Community Service
Microsoft Certifications
Timeline
Generic

Tyler Maxwell Parks

Lawrenceville,GA

Summary

Empathetic and detail-oriented professional with a strong background in communication, conflict resolution, and public relations, seeking to transition into insurance claims adjusting. Proven ability to manage high-pressure situations with care and clarity, assess complex information, and negotiate fair resolutions. Known for strong investigative instincts, sharp critical thinking, and a commitment to restoring customer confidence. Ready to bring Allstates' claims culture to life by empowering and restoring clients through compassionate support and efficient service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Coordinator

Caremedps
Suwanee, GA
01.2023 - Current
  • Coordinated patient appointments and managed scheduling for multiple healthcare providers.
  • Assisted patients with insurance verification and explained coverage options.
  • Maintained patient records and ensured accuracy in electronic health systems.
  • Communicated with medical staff to relay patient needs and concerns effectively.
  • Provided administrative support, including filing documents and handling correspondence.
  • Responded to patient inquiries and resolved issues with empathy and professionalism.
  • Collaborated with healthcare teams to enhance patient experience and streamline processes.

Public Relations & Social Media Coordinator

Women of Greater Atlanta Service Foundation
Atlanta, GA
12.2017 - Current
  • - Managed all digital communication to maintain brand reputation.
  • - Solved tech and client-facing challenges during public events, ensuring seamless execution and consistent messaging.

Web Analytics Manager

REQ
Las Vegas, NV
09.2022 - 02.2023
  • - Delivered insight-based reporting to increase user engagement and conversions.
  • - Collaborated cross-functionally to enhance digital experiences, utilizing critical thinking and problem-solving under fast-paced conditions.

Executive Director / PR Coordinator

United Collegiate Black Scholars
Huntsville, AL
01.2021 - 05.2022
  • - Led strategic outreach and conflict resolution in community engagement projects.
  • - Created streamlined communication plans to keep stakeholders informed.

Student Administrative Assistant

Oakwood University Registrars Office
Huntsville, AL
08.2019 - 05.2022
  • - Handled sensitive enrollment cases, providing clear and compassionate support to students.
  • - Maintained organized records and communicated across multiple departments daily.

Marketing Manager

Budoo & Associates Law Firm
Atlanta, GA
05.2019 - 04.2020
  • - Conducted client outreach, resolved communication issues, and maintained records of interactions and outcomes.
  • - Supported legal staff in preparing research and organizing complex case data.

Education

B.A. - Political Science: Pre-Law | Minor in Marketing (PR)

Oakwood University
Huntsville, AL
05.2022

High School Diploma -

Atlanta Adventist Academy
Atlanta, GA
01.2018

Skills

  • Customer Communication (Phone, Email, Video Chat)
  • Claims Investigation & Documentation
  • Conflict Resolution & Negotiation
  • Liability Assessment & Policy Interpretation
  • Time Management & Organization
  • Microsoft Office (Excel, Outlook, PowerPoint, Word)
  • Adaptability in Fast-Paced Environments
  • Self-Motivation & Independent Work
  • Administrative support
  • Problem solving
  • Team collaboration
  • Strategic planning

Certification

  • - Certified Legal Assistant (2020Present)
  • - Certified Nursing Assistant (2019Present)

Community Service

Volunteer, Manna House Downtown Rescue Mission Volunteers of America Atlanta Womens Foundation

Microsoft Certifications

- Jasperactive & Geometrix

Timeline

Patient Coordinator

Caremedps
01.2023 - Current

Web Analytics Manager

REQ
09.2022 - 02.2023

Executive Director / PR Coordinator

United Collegiate Black Scholars
01.2021 - 05.2022

Student Administrative Assistant

Oakwood University Registrars Office
08.2019 - 05.2022

Marketing Manager

Budoo & Associates Law Firm
05.2019 - 04.2020

Public Relations & Social Media Coordinator

Women of Greater Atlanta Service Foundation
12.2017 - Current

B.A. - Political Science: Pre-Law | Minor in Marketing (PR)

Oakwood University

High School Diploma -

Atlanta Adventist Academy

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