Tyler McBride
Orem,UT
Summary
A recently graduated student with 1.5 years of IT experience. A person who is hard-working, ambitious, constantly expanding their knowledge, and ready and eager to enter the Cybersecurity field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Intercontinental Exchange Inc.
02.2022 - Current
- Provides IT support for Mac and Windows End Users. Day to day duties includes software deployment, endpoint management, active directory management, hardware procurement, end user onboarding, printer and network management at local office, and more.
- Apart of macOS subject matter expert team, who specializes in Apple endpoint management through Jamf platform.
- Helped lead multiple projects, including switching a whole office of 200 users from one network stack to another. This required collaboration with other teams, configuration changes on endpoint devices, creating test user groups, verifying reliability on new network, and constant communication with end users.
Technical Support Analyst
Intercontinental Exchange Inc.
03.2020 - 02.2022
- Worked on county support team. This team works with county offices and assists them with advanced technical issues they run into while using the company's software services.
- Recognized as one of the most consistent employees in the Support department in 2020.
Customer Satisfaction Specialist
Vivint Home Security
05.2017 - 03.2020
- Was on a specialty team in the customer loyalty department. Worked on escalated situations and reached out to customers to ensure that their concerns had been resolved.
- Was put in charge of a customer escalation log. This log was received from banks that the company was partnered with and ensured that customers needs were met and concerns were addressed.
Education
Bachelor of science - Information Technology - Computer Forensics and Security
Utah Valley University
Orem, UT08.2023
Skills
- Written Communication
- Customer Service
- Organizational Skills
- Task Prioritization
- Critical Thinking
- Windows/Mac Endpoint management
- Computer Forensics
- Jamf
Certification
- Jamf Certified Tech, Jamf - June 2023
- Security+, CompTIA - In Progress (estimated November 2023)
Timeline
IT Support Analyst
Intercontinental Exchange Inc.
02.2022 - Current
Technical Support Analyst
Intercontinental Exchange Inc.
03.2020 - 02.2022
Customer Satisfaction Specialist
Vivint Home Security
05.2017 - 03.2020
Bachelor of science - Information Technology - Computer Forensics and Security
Utah Valley University
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