Tyler McCarley
New Braunfels,TX
Summary
Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Dedicated student working towards a degree in justice with a hope of becoming a Crime scene Investigator. I have a focus on developing relevant skills. Eager to explore opportunities that provide hands-on experience in forensic science. Proven ability to analyze complex information and maintain high standards of accuracy.
Overview
8
8
years of professional experience
Work History
Senior Sales Support Representative
HD Supply
New Braunfels, Texas
02.2026 - Current
- Led team meetings to discuss project updates and operational strategies.
- Implemented process improvements to streamline operations and reduce delays.
- Evaluated team performance and provided constructive feedback for improvement.
- Prioritized and organized tasks to efficiently accomplish service goals.
- De escalated calls to insure customers were happy with the outcome
Sales Support Associate
HD Supply
New Braunfels, Texas
07.2024 - 02.2026
- Processed sales orders and maintained accurate documentation.
- Assisted in preparing sales reports and presentations for management.
- Trained new team members on company policies and procedures.
- Implemented improvements to enhance customer service experience.
- Processed customer orders, exchanges, and returns, and kept customers informed about progress.
- Assisted customers with product selection and purchase decisions.
Customer Care Ll
HD Supply
New Braunfels, Texas
03.2023 - 07.2024
- Assisted Customers with placing orders and checking order status
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- As a solutions rep , i take escalated calls and assist the customer with a 1 call resolution
- Assisted in floor walking and training new hires with any questions they had
- Top 15 ad seller across all 4 sites for the past 3 periods
Patient Sitter
Christus Santa Rosa Hospital
02.2021 - 07.2023
- Developed a report before shift to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Assisted disabled clients to support independence and well-being
- Stock & Clean room as as patients were discharged
- Answered phone calls/call lights and assisted with what was needed
Cashier
Zaxbys
09.2019 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Bag groceries with all the condiments requested
- Restocked and organized merchandise in front lanes.
- From time to time , would assist in cooking in the back during rush hour
Team Leader
Whataburger
09.2020 - 02.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Helped in areas that were getting behind
- Had a flexible shift (overnight and day) to accommodate to availability needs
Sacker
Market Street
06.2018 - 08.2019
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Assisted with maintaining clean and organized store appearance.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH08-2028
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2026
High School Diploma -
Frenship High School
Wolfforth, TX05-2019
Skills
- Maintaining Clean Work Areas
- Customer Experience Improvement
- Creative Thinking
- Goal Oriented
- Training experience
- Leader
- Open to Learning more
- Team collaboration
- Conflict resolution
- Time management
- Complaint resolution
- Analytical skills
- Professionalism
- Multitasking Abilities
Timeline
Senior Sales Support Representative
HD Supply
02.2026 - Current
Sales Support Associate
HD Supply
07.2024 - 02.2026
Customer Care Ll
HD Supply
03.2023 - 07.2024
Patient Sitter
Christus Santa Rosa Hospital
02.2021 - 07.2023
Team Leader
Whataburger
09.2020 - 02.2021
Cashier
Zaxbys
09.2019 - 07.2023
Sacker
Market Street
06.2018 - 08.2019
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Science - Criminal Justice
Southern New Hampshire University
High School Diploma -
Frenship High School