Adaptable and hardworking food service professional with a strong background in customer service, teamwork, and problem-solving. Experienced in handling busy shifts, supporting coworkers, and completing tasks accurately and on time. Brings a positive attitude, attention to detail, and a commitment to dependable service.
Work History
Food and Nutrition
1 Year 9 Months
Munson Medical Center | 02.2025 - Current
- Demonstrated self-motivation and strong personal accountability.
- Adapted quickly and delivered support in fast-paced work settings.
- Worked effectively both independently and as part of a team.
- Communicated clearly through verbal and written channels.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Pizza Delivery Driver
1 Year 10 Months
Marcos's Pizza | 04.2023 - 02.2025
Delivered orders on time while following assigned routes and traffic laws.
Checked order details and packaging before leaving the store.
Collected payments and handled transactions through point-of-sale system.
Shared delays, issues, and special instructions with store team.
Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Anticipated customers' questions and complaints and skillfully handled concerns.
Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
Processed payments, made change, and provided receipts.
Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Bartender
3 Months
Turtle Creek Casino And Hotel | 05.2023 - 08.2023
Prepared cocktail, beer, and wine orders accurately while keeping service moving at a consistent pace.
Kept bar areas clean, sanitized glassware, and replenished supplies throughout the shift.
Noticed guest needs early and provided attentive support during high-volume periods.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Fostered a culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Waitress
5 Months
Rainforest Cafe | 11.2022 - 04.2023
Took accurate food and beverage orders through POS systems.
Delivered meals and checked guest satisfaction during service.
Recommended menu items and drinks to support sales and guest experience.
Worked with kitchen staff to fix order issues quickly.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
2 Months
O'Charley's Restaurant & Bar | 09.2022 - 11.2022
Took accurate food and beverage orders through POS systems.
Delivered meals and checked guest satisfaction during service.
Completed opening, closing, and shift-change duties to keep restaurant running smoothly and teams prepared for guest needs.
Adapted quickly to new menu items and provided informed recommendations to guests.
Increased sales significantly by upselling higher-end products to customers.
Checked guests' identification before serving alcoholic beverages.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
House Cleaner
2 Months
Jenny Clean | 07.2022 - 09.2022
Cleaned bathrooms, kitchens, and high-touch surfaces to support consistent cleanliness standards.
Vacuumed, swept, and mopped floors with efficient room-by-room cleaning routines.
Changed linens and made beds to match client preferences and service checklists.
Dusted furniture, baseboards, and fixtures to remove buildup and improve presentation.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Adhered to professional house cleaning checklist.
Host
2 Months
Flap Jack Shack | 07.2022 - 09.2022
Greeted guests quickly and supported warm front-of-house service.
Managed waitlist flow, balanced seating, and cut guest wait times.
Coordinated table assignments with servers to keep service moving smoothly.
Answered phones, shared menu information, and explained dining policies clearly.
Monitored dining room readiness, ensuring organized host stand and accurate guest tracking.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Pizza Delivery Driver
3 Months
Marcos's Pizza | 06.2022 - 09.2022
• Supported efficient route planning to complete timely order drop-offs and maintain service standards.
• Checked order accuracy before departure to help reduce errors and customer complaints.
• Processed cash payments, handled point-of-sale receipts, and balanced transaction records.
• Kept delivery equipment and vehicle interior clean and organized to support food safety.
Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
Palletizer Operator
5 Months
Sara Lee | 01.2022 - 06.2022
Operated palletizing equipment to stack, wrap, and stage finished product for shipment.
Checked product loads for accuracy, stability, and damage before transfer to warehouse.
Monitored conveyor flow and removed jams to keep production line moving smoothly.
Followed safety and quality standards while keeping work areas clean and organized.
Reported equipment issues quickly to reduce downtime and support production schedules.
Adapted quickly to changing production requirements, demonstrating flexibility when switching between tasks or responsibilities.
Maintained a clean and safe work environment, adhering to strict safety protocols during operation of machinery.
Banquet Server
2 Months
Delamar Hotel | 10.2021 - 12.2021
Arranged linens, glassware, china, and service stations before events.
Supported guest service by addressing needs and fixing service issues quickly.
Checked food display and restocked items during events to keep service quality consistent.
Kept banquet areas clean and orderly while following sanitation and safety procedures.
Maintained clean, organized banquet areas while following sanitation and safety procedures.
Communicated effectively with supervisors and coworkers to support efficient event operations.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Set up banquet tables and chairs based on event requirements.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Adhered to all health and safety regulations while serving food and beverages.
Fast Food Cashier
3 Months
McDonald's | 09.2021 - 12.2021
Processed cash, card, and mobile transactions while keeping drawer counts accurate.
Welcomed guests quickly and handled order issues with professionalism.
Worked with kitchen staff to keep order movement smooth during busy shifts.
Kept front counter and dining areas clean, organized, and ready for service.
Trained new cashiers on register procedures and customer service standards
Monitored register supply levels and reported discrepancies to shift leadership
Accurately handled cash register transactions while providing excellent customer service.
Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
Waitress
6 Months
Artisan | 06.2021 - 12.2021
Processed payments, balanced checks, and handled cash transactions accurately.
Kept tables and dining areas clean and organized during peak service.
Maintained server areas clean and stocked to support faster table service.
Improved customer satisfaction by providing attentive service and addressing concerns quickly.
Managed cash transactions accurately and provided correct change to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Cashier
3 Months
Turtle Creek Casino And Hotel | 03.2021 - 06.2021
Balanced cash drawer and resolved discrepancies to keep end-of-shift accountability accurate.
Trained new cashiers on register operation, cash control, and service standards.
Worked with cage and floor teams to speed up transactions and cut wait times.
Kept flexible schedule and picked up extra shifts to support business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Sports Book Employee
3 Months
Turtle Creek Casino And Hotel | 12.2020 - 03.2021
• Worked well on own and with team members to complete daily tasks.
• Learned new duties quickly and adjusted smoothly to changing needs.
• Communicated clearly in writing and in face-to-face conversations.
• Supported night, weekend, and holiday schedules with flexible availability.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Managed time efficiently in order to complete all tasks within deadlines.
Food Service Worker
7 Months
Great Wolf Lodge Resort | 05.2020 - 12.2020
Restocked service areas with condiments and supplies to support smooth food station operations.
Cleaned work surfaces, equipment, and dining areas to maintain health and sanitation standards.
Supported new team members with service procedures, safety practices, and guest interaction expectations.
Managed food line flow during peak periods to limit delays and keep service consistent.
Monitored inventory levels and communicated replenishment needs to prevent service interruptions.
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Table Games Dealer
11 Months
Turtle Creek Casino And Hotel | 01.2020 - 12.2020
Provided clear game instructions and answered guest questions with courteous, professional service.
Checked wagers placed bets correctly and kept accurate chip counts during gameplay.
Shuffled, cut, and dealt cards in line with casino standards and gaming regulations.
Addressed disputes promptly using policy knowledge to support fair, consistent outcomes.
Supported smooth table operations by coordinating with supervisors and other dealers during shift changes.
Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Table Games Dealer
4 Months
Turtle Creek Casino And Hotel | 01.2020 - 05.2020
Monitored game play for rule compliance and reported suspicious activity to security team.
Followed gaming regulations and house procedures to support legal, ethical table operations.
Built positive client relationships that encouraged loyalty and repeat casino visits.
Worked with supervisors and fellow dealers to keep table coverage smooth during shift changes.
Prepared players to join games by explaining rules and exchanging money for chips.
Trained new dealers in rules and operation of different games.
Conducted regular inventory checks on gaming equipment to ensure game integrity and fairness.
Adapted quickly to new and varied table games, enhancing versatility and value as a team member.
Cocktail Server
1 Month
Turtle Creek Casino And Hotel | 12.2019 - 01.2020
Processed cash and comp transactions accurately while following property payment procedures.
Kept service areas clean, organized, and stocked to support smooth floor operations.
Worked with bartenders and floor staff to prioritize orders during busy service periods.
Trained new cocktail servers on service flow, menu knowledge, and casino beverage protocols.
Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Contributed to team success by assisting co-workers during high-volume periods as needed.
Maintained clean and organized bar area.
Anticipated guest needs and provided proactive service.
Maintained accuracy and efficiency when processing sales transactions.
Fast Food Worker
5 Months
McDonald's | 07.2019 - 12.2019
Kept workstations, dining areas, and equipment clean throughout each shift.
Restocked ingredients, condiments, and packaging to support smooth service.
Helped crew members manage rush periods and maintain service speed.
Assisted new crew members with station setup, cleaning routines, and service workflows.
Contributed to maintaining a positive work environment by fostering effective communication among team members.
Processed orders on POS system and accepted cash and charge payments.
Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
Ice Cream Server
5 Months
Moomers | 02.2019 - 07.2019
Served ice cream cones, sundaes, and specialty desserts with accurate portions and quick customer service.
Processed point-of-sale transactions, handled payments, and balanced cash drawer accurately.
Replenished flavors, toppings, cones, and supplies to keep service moving during peak demand.
Kept serving areas clean, sanitized tools, and followed food safety procedures consistently.
Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Handled cash transactions accurately, promoting trust between the business and its customers.
Provided support to fellow team members when needed, creating a cohesive work environment.
Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Collaborated with team members to maintain smooth operations during high-volume periods.
Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Pizza Maker
1 Year
Little Caesars Pizza | 02.2018 - 02.2019
Prepared pizzas from standard recipes, portioning sauce, cheese, and toppings for consistent quality.
Monitored ovens and bake times to serve hot, properly finished pizzas during peak service.
Kept prep stations and equipment clean while following food safety and sanitation standards.
Assembled dough and toppings quickly to support efficient hot-and-ready production flow.
Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Monitored and maintained clean working areas and cooking surfaces.
Used pizza cutter to slice pizzas according to size and customer specifications.
Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
Housekeeper
6 Months
All Seasons Resort | 08.2017 - 02.2018
Maintained guest rooms, bathrooms, and public areas to meet resort cleanliness standards.
Checked rooms for readiness, restocked linens, amenities, and supplies.
Reported maintenance issues quickly to support timely repairs and room availability.
Answered guest requests professionally while protecting privacy and comfort.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Disposed of trash and recyclables each day to avoid waste buildup.
Busser
7 Months
Sparky's Diner | 01.2017 - 08.2017
- Removed tables quickly to keep dining room ready for next guests.
- Cleaned surfaces and seating areas to support cleanliness and food safety.
- Refilled silverware, napkins, glassware, and supplies to avoid service delays.
- Assisted servers by bringing water refills and extra items during busy meals.
Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Displayed excellent time management skills while balancing multiple tasks simultaneously.