Tyler Mortensen
Los Angeles,CA
Summary
High-volume hospitality professional with over four years of experience spanning fine dining, high-volume sports bars, and bar management, combined with a background as a former professional baseball player. Proven ability to lead teams, manage guest experience in fast-paced environments, and perform under pressure.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Thunderbird
Los Angeles, California
12.2023 - Current
- Directed front-of-house (FOH) operations in a high-volume, live-event venue, supporting sporting events, promotions, and peak attendance periods.
- Managed, trained, and scheduled a team of bartenders to ensure efficient service flow, optimal staffing coverage, and an exceptional guest experience.
- Coordinated cross-functionally with security teams, venue management, and floor operations to oversee crowd control, guest safety, and seamless event flow.
- Supervised opening and closing procedures, including inventory management, cash handling, and overall operational readiness for live events.
- Resolved guest concerns and operational challenges in real time, maintaining professionalism and composure in fast-paced, high-pressure environments.
Bar Manager
Barneys Beanery
Los Angeles, California
05.2024 - 06.2025
- Managed daily bar operations, ensuring efficient service flow and exceptional customer satisfaction in a fast-paced environment.
- Coordinated promotional events and marketing initiatives, driving increased foot traffic and enhancing brand visibility within the local community.
- Monitored and evaluated bartender performance to maintain high standards of service quality, speed, and professionalism.
- Resolved customer complaints promptly and professionally, maintaining a positive guest experience and upholding brand reputation.
Professional Baseball Player
San Diego Padres
San Diego, California
06.2018 - 05.2020
- Interacted professionally with media representatives and cross-functional team members to maintain positive communication and public relations.
- Consistently attended all practices, team meetings, and workouts punctually, demonstrating reliability and strong time management.
- Applied discipline, accountability, and team leadership toward individual and group performance goals.
- Onboarded and mentored new team members to ensure smooth team integration, procedural compliance, and enhanced competitive performance.
- Trained both collaboratively and independently to improve athletic abilities and contribute to overall team success and cohesion.
Education
Associate of Arts - Sociology
Santa Monica College
Santa Monica, CASkills
- Customer service
- Menu development
- Team leadership
- Communication skills
- Inventory management
- Training and development
Timeline
Bar Manager
Barneys Beanery
05.2024 - 06.2025
Assistant General Manager
Thunderbird
12.2023 - Current
Professional Baseball Player
San Diego Padres
06.2018 - 05.2020
Associate of Arts - Sociology
Santa Monica College