Tyler Moseley
Willis,TX
Summary
Proven Service leader with a track record of enhancing customer experience and fostering brand loyalty at Liberty Energy. Excelled in team management and problem-solving, significantly improving service quality. Skilled in multitasking and communication, adept at navigating high-pressure situations to achieve operational excellence. Demonstrates exceptional organizational skills, ensuring safety and efficiency in dynamic environments.
Overview
11
11
years of professional experience
Work History
Service Leader
Liberty Energy
01.2024 - Current
- Spearheaded initiatives aimed at enhancing the overall customer experience, resulting in positive feedback from clients and increased brand loyalty.
- Managed a team of 75 total service representatives, ensuring consistent quality across all interactions.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
Crew Leader
Liberty Energy
03.2018 - 01.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Service Supervisor
Performance Technologies
03.2017 - 03.2018
- Handled customer complaints and inquiries.
- Assisted with training and development of about 20 team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Equipment Operator
Performance Technologies
03.2016 - 03.2017
- Maintained and cleaned equipment after each job and inspected.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Operated range of heavy equipment on regular basis with advanced skill.
- Collaborated with about 15 team members to optimize work processes, streamlining operations for increased efficiency.
- Operated machining equipment safely with team of operators.
Derrickhand
Independence Contract Drilling Inc.
01.2015 - 03.2016
- Contributed to successful well completions by assisting in the assembly and disassembly of drilling tools and equipment.
- Used iron roughnecks, tongs and slips to properly handle and connect sections of drill pipe.
- Performed preventive maintenance and basic repairs on workover rigs by checking fluids, hydraulic and transmission levels.
- Improved communication between floorhands and drillers by acting as a reliable liaison during critical operations.
- Maximized drilling efficiency with thorough maintenance of top drive systems and associated equipment.
- Weighed clay and mixed with water and chemicals to make drilling mud.
- Increased safety awareness through conducting regular safety meetings and promoting safe work practices among the crew.
Floorhand
Independence Contract Drilling Inc.
07.2014 - 01.2015
- Aided in pipe handling tasks, such as lifting, moving, and connecting pipes during drilling operations.
- Moved or relocated materials and equipment required for drilling tool assembly to and throughout work site.
- Carried out general manual labor activities to aid site productivity.
- Assisted in rig-up and rig-down procedures, ensuring timely project completion.
- Contributed to safe working conditions by adhering to safety protocols and regulations at all times.
- Maintained clean, organized, hazard-free work areas for optimized site safety.
Education
High School Diploma -
Willis High School
Willis, TX05-2011
Skills
- Customer service excellence
- Exceptional communication
- Team management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Punctual and dependable
- Decision-making
Timeline
Service Leader
Liberty Energy
01.2024 - Current
Crew Leader
Liberty Energy
03.2018 - 01.2024
Service Supervisor
Performance Technologies
03.2017 - 03.2018
Equipment Operator
Performance Technologies
03.2016 - 03.2017
Derrickhand
Independence Contract Drilling Inc.
01.2015 - 03.2016
Floorhand
Independence Contract Drilling Inc.
07.2014 - 01.2015
High School Diploma -
Willis High School
Similar Profiles
Kim SmithKim Smith
Payroll Specialist III at Liberty EnergyPayroll Specialist III at Liberty Energy
ISAAC S. KIMERERISAAC S. KIMERER
CDL Truck Driver at Liberty EnergyCDL Truck Driver at Liberty Energy
Phillip PerezPhillip Perez
Service Leader at Liberty EnergyService Leader at Liberty Energy