Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Gilstrop

Dallas,TX

Summary

Dynamic leader with a proven track record at Chipotle, adept in service recovery and exceptional communication. Excelled in fostering teamwork, enhancing customer satisfaction, and mentoring for service excellence. Skilled in multitasking and problem-solving, consistently achieving goals with reliability and sales expertise.

Overview

2
2
years of professional experience

Work History

Service Leader

Chipotle
08.2023 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.

Cashier

Brookshire's Grocery
06.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Life High School Waxahachie
Waxahachie, TX
05.2024

Skills

  • Exceptional communication
  • Service recovery
  • Sales expertise
  • Customer service excellence
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Customer service and support
  • Team building

Timeline

Service Leader

Chipotle
08.2023 - Current

Cashier

Brookshire's Grocery
06.2022 - 05.2023

High School Diploma -

Life High School Waxahachie

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Sarah Gilstrop