Tyler Mosley

Recent graduate from The Ohio State University Cyber Security Bootcamp to enhance my IT skillset. Service Desk Agent with 15 years of experience analyzing and solving challenging IT issues. Exceptional customer service experience that enjoys taking initiative. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients. As a dedicated and dependable professional with a background in military with a Secret Security Clearance, I bring a strong foundation in emergency response, safety, and reliability within the IT industry. Knowledgeable IT security professional with experience in designing and implementing security solutions in high-availability environments. Skilled in computer networking, service desk, call center, Microsoft Office, device support, internet communication, customer service, and beyond. Also, skilled in analyzing data logs and pinpointing underlying problems and adept at delivering strong risk management practices. Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems. Dedicated to quality and always professional. With a proven ability to thrive under pressure and lead effectively in high-stress situations, I offer a unique blend of technical expertise and crisis management skills. My unwavering commitment and meticulous attention to detail make me a trustworthy candidate capable of excelling in the IT industry.