Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Norman

Deltona,FL

Summary

Hardworking Field Technician bringing 2+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. I excelled in learning the trade buy moving up the rank from field tech II to Field tech VI in less then 2 years time

Overview

7
7
years of professional experience

Work History

Field Technician VI

Spectrum
07.2021 - Current
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Enacted successful repairs by applying technical skills and operations knowledge.

Lifeguard

Aquatica, Seaworld
09.2019 - 10.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.

IT Support Specialist

National Water Main Cleaning Company
09.2016 - 08.2019
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Updated software to safeguard against security flaws.
  • Researched product and issue resolution tactics to address customer concerns.

Education

No Degree - Computer Science And Programming

New England Institute of Technology
East Greenwich, RI

Skills

  • Device Installation
  • Service Connections
  • Communications Expertise
  • Technical Documentation
  • Install Telecommunications Equipment
  • Training Junior Team Members
  • Testing Devices
  • Fiber Testing
  • Equipment Inspection

Timeline

Field Technician VI

Spectrum
07.2021 - Current

Lifeguard

Aquatica, Seaworld
09.2019 - 10.2020

IT Support Specialist

National Water Main Cleaning Company
09.2016 - 08.2019

No Degree - Computer Science And Programming

New England Institute of Technology

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