OWOLABI BAIYEWUNMI

Installed, terminated, and tested fiber optic cables for FTTH deployments resulting in seamless connectivity and exceptional service quality. Conducted on-site surveys to assess feasibility of installations and recommended suitable solutions. Troubleshot and
resolved technical issues related to fiber optic systems.

Install and maintain coaxial cable, telephone line, cable for residential and commercial
Configured and installed fiber optic equipment, including ONTs, fiber splitters, and media converters.

Collaborated with customers, technicians, and engineers to address customer needs and ensure successful implementation of
installations and services, resulting in customer satisfaction.

Maintained accurate records of installations, repairs, and maintenance activities, documenting changes made to fiber optic

Performed cable splicing, trimming, and termination in a variety of residential and commercial environments.

Utilized tools such as volt-OHM meters, spectrum analyzers, and signal level meters to test cables and ensure proper functionality.
Completed various tasks including new connects, reconnects, disconnects, and service changes for both residential and commercial properties.
Installed data and telephone cable lines, running them from outside underground or pole lines to residential and commercial buildings.
Ensured proper connections and wiring for reliable data and telephone services.
Adhered to industry standards and safety guidelines throughout the installation process.

• Handled second level support LAN and WAN issues: Infrastructure: desktops, laptops, printers and servers: software and hardware
• Configured and deployed mobile devices for users
• Installed Cisco switches
• Resolved issues for and supported implementation and use of Microsoft Office365
• Installed network and local printers, scanners and card readers
• Train new hires on roles for desktop support
• Knowledge of TCP/IP, FTP,SSH Citrix portal and Active Directory groups
• Training end-users on hardware functionality and software programs
• Performing diagnostic testing on PC equipment and ensured printers were up and running at all times

• GEOS
• Deployment and Management of Microsoft 365 Apps for Enterprise using Office Deployment
• Tool (ODT), Group Policy Object (GPO), SCCM, and others
• Microsoft 365 Apps for Enterprise Activation (Device Based Activation, Shared Computer
• Activation, and User-Based Activation) Including advance troubleshooting
• Configuration of Office Cloud Policy and Services (OCPS)
• Microsoft Office 365 Online Application (Word, Excel, PowerPoint, and Outlook)
• Microsoft Forms, OneNote, and Sway
• Providing technical support to customers by troubleshooting, diagnosing, and resolving a wide variety of problems in Microsoft 365 Office products and services
• Role Management, Access Management, Permission Management in M365 Admin center
• Exchange Admin, SharePoint Admin, etc
• Escalated support tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket
• Collaborate with domain experts (SMEs) and escalation managers when additional support
• Documenting technical work and research to help team members, improve the product, and improve the support experience
• Maintaining a proactive approach to customer happiness, identifying customer satisfaction concerns, and managing customer expectations.