R. David Paine III
Pinellas Park,FL
Judge a man by his questions rather than his answers.
Voltaire
Summary
Technically sophisticated leader offering 25 years of experience delivering network solutions and achieving customer satisfaction through in-depth analysis, product knowledge, clear communication, team leadership, and client management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Technician VI
Spectrum, Charter Communications
St. Petersburg, FL
01.2015 - Current
- Produce under minimal supervision, basic to complex installation, troubleshooting and repair of video, internet, wireless, cellular and phone services from tap to demarcation locations for residential fiber, commercial and enterprise customers
- Ensured optimal functioning of Charter services interface for client business systems and networks using thorough implementation processes, resulting in exceptional customer satisfaction
- Coordinate and conduct physical site surveys with customer liaisons and internal project management for all available services
- Provided mentoring to lower-level Field Technicians and non-field focused members of Operations teams on various products and troubleshooting techniques
- Key component fix agent for Wi-Fi related trouble calls in all sectors and verticals
- Enhance team performance by creating and sharing guides for troubleshooting, installation, and operations
- Utilize & demonstrate proficiency with tasks, tools, test equipment & information that enhance business results, including RF and Fiber test equipment
- Assisting ISP/OSP & ROC representatives in advanced troubleshooting of complex networks
- Respond to equipment failures, troubleshoot & repair equipment while communicating with customers on a 24 hours a day 7 days a week on-call rotation schedule
- Organize and maintain system of tracking parts, customer premise equipment and materials for business and enterprise verticals with a 20-day rotation schedule
- Adhere to industry specific, local, state & federal rules and regulations for supporting government, military, health care and school deployments of the product base.
Wireless Network Specialist
Spectrum, Charter Communications
St. Petersburg, FL
06.2013 - 01.2015
- Delivered high-value wireless solutions by applying technical and analytical skills to facilitate expansion into emerging technology market
- Provided in-depth analysis of market trends and outline costs in support of Enterprise, SMB, and Hospitality verticals
- Showcased expertise to train departments and external vendors on products and solutions as well as offer technical support
- Collaborated on wireless network design and development for 100's of sites across several States and multiple Counties
- Analyzed new testing equipment and materials for deployment
- Ensured clearly defined objectives to facilitate success by collaborating with operations, field support, network support and wireless core groups.
- Identified and immediately resolved issues with network devices.
Business Solutions Engineering Analyst, Technical Operations Lead, Quality Specialist, Consultant/Owner Operator
Bright House Networks
Education
Associate of Applied Science - Computer And Information Sciences
Associate of Arts - Communication
Skills
- Performance Testing
- Proactive Maintenance
- Critical Thinking
- Complex Problem-Solving
- Technical Installations
- Telecommunication Standards
- Systems Analysis
- Technical Support
- Client Requirements
- Field Installation
- Project Management
- Staff Training
Accomplishments
- Influenced decisions and improvements as an active member of the International Wireless LAN Advisory Board
- Aided in the creation and development of the 2018 CWAP Certification
- Computer Systems & Information Technology Advisory Board– Pinellas Technical College
- Created and grew large ‘Super Tech’ department staffed with computer and cable experts to support broadband customers in SMB, enterprise, hospitality, public, government and healthcare sectors
- Awarded first Technical Operations Employee of the Quarter
- Attained top five specialist rating for three consecutive months.
Certification
- Certified Wireless Design Professional (CWDP)
- Certified Wireless Technical Specialist (CWTS)
- Certified Wireless Network Admin (CWNA)
- Effective Supervision – NCTI
- Installer – NCTI
- Strengthening People Skills – Rockhurst University
- Network+ – CompTia
- Selling Cable MSO Against Satellite – NCTI
- Selling Against DBS Providers – NCTI
- Understanding Voice and Data – NCTI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Technician VI - Spectrum, Charter Communications
01.2015 - Current
Wireless Network Specialist - Spectrum, Charter Communications
06.2013 - 01.2015
Business Solutions Engineering Analyst, Technical Operations Lead, Quality Specialist, Consultant/Owner Operator - Bright House Networks
St. Petersburg College - Associate of Applied Science, Computer And Information Sciences
St Petersburg College - Associate of Arts, Communication