Tyler Osborn
Boise Rescue Mission Ministries
Olympia,WA
1
Certification
7
years of professional experience
Experienced case manager with strengths in guest intake, documentation, conflict management, and referral coordination. Known for active listening, organization, and accountability while supporting vulnerable populations.
Work History
Case Manager
3 Years 1 Month- Handled intake responsibilities including performing thorough background checks, assessing new guests, making sure they are aware of rules & regulations & assigning them to dorms & bunks.
- Handled a caseload of 20-30 guests & tried to meet with them on a weekly or bi-weekly basis.
- Coordinated guest referrals to community resources, behavioral health providers, recovery services & housing providers.
- Assisted guests on my caseload with finding work, then building a budget plan with them & holding them accountable to that budget plan.
- Many miscellaneous tasks including working the contact desk, entrance security, perimeter security, & mealtime security when needed.
- Performed nightly 'bed checks' which involved an inspection of every dorm in the building to make sure guests are where they are supposed to be.
- Assisted law enforcement & probation officers in locating guests that that are on parole or probation or that have active warrants.
Ministry Leader
2 Years 7 Months- Was responsible for making sure patients were up on time, their chores were done, that they were present for classes, & in bed by curfew.
- Was responsible for coordinating & taking patients out on job sites & highway clean-up crews.
- Ensured that the property & grounds were clean & secure.
- Handled front office & phone duties.
- Resolved conflicts between patients.
Education
No Degree - Biblical Studies
Skills
Guest case management
Guest documentation
Conflict management
Problem-solving
Active listening
Certification
- First Aid CPR AED Training - Issued 5/18/2026.
Expires 5/18/2028
Timeline
Case Manager
Boise Rescue Mission Ministries
08.2023 - 09.2026Read More
Ministry Leader
Gethsemane Ministries
01.2020 - 08.2022Read More
Boise Bible College
No Degree from Biblical Studies
Read More