Tyler Passalacqua
BRIDGEWATER,US
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, maintaining accurate records of all transactions. Equipped with strong problem solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Tech Ops Business Analyst
Amtrak (Infosys Subcontractor, Dexian MSA)
03.2022 - 05.2025
- Creation of needed visuals via Power BI and Visio
- Conducted thorough change request analyses to identify potential impacts, enhancing decision-making processes for project implementations.
- Facilitated PLM checkpoint meetings with Agile and Waterfall software development teams, providing critical Pass/Fail votes that ensured timely project approvals and minimized delays.
- Developed comprehensive action item lists for Tier 2 support readiness, ensuring all project requirements were met prior to Go-Live.
- Actively engaged with support managers, sharing insights and promoting a collaborative environment for successful project outcomes.
- operational expense relief while enhancing financial reporting accuracy.
- Coordinated with project managers for PLM checkpoint approvals, ensuring thorough tier 2 support reviews that minimized project delays and enhanced compliance.
Account Manager, B2B Sales
Tramontano Produce
02.2024 - 04.2025
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
Automotive Technician
Bridgewater BMW
03.2020 - 01.2022
- Documenting the diagnostic steps taken to repair vehicles and correct customer complaints.
- Management of warranty claims with labor time and parts lists for dealership charge back to manufacturer for reimbursement
- Creating quotes for customers with labor time and part pricing
- Electrical and mechanical diagnostics
- Vehicle fault correction
- Vehicle programming
- Vehicle maintenance services.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Operations Manager
Rahns Removal/Triton Disposal
07.2019 - 04.2020
- Managed Storm crews.
- Answered phones to gain clients
- In person and cold call outreach to sell services.
- Dispatched trucks with fuel and cost factored.
- Maintained and repaired company owned vehicle fleet.
- Met with clients commercial and residential to maintain business client relationships.
Salesperson
Golds Gym
01.2018 - 01.2020
- Worked to build relationships with customers and built potential for additional sales.
- Gave informed tours while providing membership information to close the sale.
- Engaged customers in social conversations to drive further sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Electronics & Audio Engineer
Posh DJ’s
11.2017 - 01.2018
- All network and A/V cabling and equipment setup
- Troubleshooting, repair and maintenance of equipment
- Disassembled all audio/visual equipment at the end of the night
- Event logistic management and coordination
Education
Certificate of Technical Studies - Automotive And Diesel Technology
Universal Technical Institute
Bloomfield, NJ08-2022
Skills
- B2B/Field Sales
- Team Leadership
- Problem solving
- Time management
- Communication: Verbal/Written
IT Skills
Microsoft suite (Word,Excel, Outlook, Power Point), Adobe Acrobat, Google Drive, ServiceNow, Power BI, Business Analysis and visualization, Project Management: Agile/Waterfall
Timeline
Account Manager, B2B Sales
Tramontano Produce
02.2024 - 04.2025
Tech Ops Business Analyst
Amtrak (Infosys Subcontractor, Dexian MSA)
03.2022 - 05.2025
Automotive Technician
Bridgewater BMW
03.2020 - 01.2022
Operations Manager
Rahns Removal/Triton Disposal
07.2019 - 04.2020
Salesperson
Golds Gym
01.2018 - 01.2020
Electronics & Audio Engineer
Posh DJ’s
11.2017 - 01.2018
Certificate of Technical Studies - Automotive And Diesel Technology
Universal Technical Institute