Tyler Perrotti
Riverview
Summary
Professional with strong background in mentoring, skilled in guiding individuals towards personal and professional growth. Adept at fostering collaborative environments and adaptable to evolving needs. Expertise in communication, problem-solving, and leadership. Known for reliability and results-driven approach.
Overview
5
5
years of professional experience
Work History
Mentor - Customer Solutions
Charter Communications, Spectrum
07.2024 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Customer Solutions Representative
Charter Communications, Spectrum
02.2023 - 07.2024
- Establishing and maintaining a high level of customer satisfaction, professionalism, and courtesy in all customer interactions
- Meeting or exceeding weekly and monthly Customer Solutions activity goals by utilizing sound telephone-based customer save techniques
- Responding to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics
- Answering questions pertaining to billing inquiries, the pricing and packaging of our products, and account issues
- Proficiently explain all products and services to existing customers in an attempt to retain their business
- Having knowledge of competitors’ pricing, packaging, and products in an effort to discuss side-by-side comparisons of Charter’s and competitors’ products and services
CARRIER SALES REPRESENTATIVE
Traffic Tech
02.2022 - 01.2023
- Relationship Management: Building and maintaining strong relationships with carriers.
- Negotiation: Negotiating rates and contracts with carriers.
- Availability: Ensuring carrier availability to meet customer needs.
- Problem Solving: Identifying and resolving issues that may arise during transportation.
- Route Selection: Selecting appropriate transportation routes based on factors like transit times, security, and the nature of the shipment.
MANAGEMENT TRAINEE
Enterprise Rent-A-Car
08.2020 - 08.2022
Education
Bachelor of Science - Business Administration
SUNY Oswego
Oswego, NY01.2020
Associate of Science - Business Administration
Onondaga Community College
Syracuse, NY01.2018
Skills
- Sales
- Leadership
- Communication
- Customer Service
- Teamwork and collaboration
- Effective leadership
- Team collaboration
- Role modeling
- Relationship building
- Organization
Timeline
Mentor - Customer Solutions
Charter Communications, Spectrum
07.2024 - Current
Customer Solutions Representative
Charter Communications, Spectrum
02.2023 - 07.2024
CARRIER SALES REPRESENTATIVE
Traffic Tech
02.2022 - 01.2023
MANAGEMENT TRAINEE
Enterprise Rent-A-Car
08.2020 - 08.2022
Bachelor of Science - Business Administration
SUNY Oswego
Associate of Science - Business Administration
Onondaga Community College
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