Tyler Phillips
Winter Park,FL
Summary
Creative Senior Program Manager with exceptional background in the telecommunications industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
14
14
years of professional experience
Work History
Senior Program Manager
Lumen Technologies
09.2023 - Current
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
Desk Sales Supervisor
Lumen Technologies
09.2022 - 09.2023
- Implemented ambitious goals and strategizing plans to reach deadlines and targets
- Evaluated ongoing market and sales information reports to better understand local and regional trends and performance
- Liaised between sales manager and sales team to communicate important and relevant information
- Recruited and trained new employees and constructed sales teams
- Assessed growth potential and worked closely with team members to cultivate skills set
- Maintained customer satisfaction with swift and knowledgeable support on difficult issues
- Mentored team members to overcome selling obstacles.
Senior Account Manager
Lumen
09.2021 - 08.2022
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions
- Completed over 250 weekly cold calls to attract new customers
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities
- Originated new business transactions by incorporating expertise and value propositions
- Developed deep knowledge of customer businesses and relationship to company objectives.
Account Manager II
CenturyLink
02.2020 - 08.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Identified customer needs and achieved service levels that met and exceeded expectations
- Built prospect lists of potential new customers through research and identification of business opportunities
- Cold called at least 50 customers a day to determine product or service needs, ascertain timelines, and identify decision-makers.
Property Manager
WRP Properties
08.2014 - 06.2015
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
Combat Engineer
United States Marine Corps
06.2010 - 06.2014
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and boobytraps
- Constructed temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas
- Maintained 100% accountability of all assigned equipment worth more than $20,000
- Operated multiple types of heavy equipment including MATV's, MRAP's and HUMV's for preparing roads, runways and taxiways, bunkers and other combat infrastructure needs for operations
- Explosives Canine Handler
- Performed quality control by creating rosters, spreadsheets and other documentation to identify company inventory
- (2) Combat deployments to Afghanistan
- Received Navy and Marine Corps Achievement Medal for actions performed in Afghanistan.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL01.2019
Bachelor of Science - Music Production
Full Sail University
Winter Park, FL01.2018
High School Diploma -
Hot Springs High School
Hot National Park, AR01.2007
Skills
- Scope Management
- Problem-solving skills
- Strategic Planning
- Project Leadership
Timeline
Senior Program Manager
Lumen Technologies
09.2023 - Current
Desk Sales Supervisor
Lumen Technologies
09.2022 - 09.2023
Senior Account Manager
Lumen
09.2021 - 08.2022
Account Manager II
CenturyLink
02.2020 - 08.2021
Property Manager
WRP Properties
08.2014 - 06.2015
Combat Engineer
United States Marine Corps
06.2010 - 06.2014
Master of Science - Entertainment Business
Full Sail University
Bachelor of Science - Music Production
Full Sail University
High School Diploma -
Hot Springs High School
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