Tyler Poulin, LPC
Loss Prevention
Jay
Summary
Strategic Loss Prevention Leader with over a decade of experience guiding high-impact safety, security, and shrink-reduction initiatives across multi-site, multi-state retail operations. Currently oversee Loss Prevention efforts for 31 locations, including corporate and warehouse facilities, while serving as a key partner to senior leadership. Skilled in aligning LP strategy with business goals, driving cross-functional collaboration, and building scalable programs that support growth and operational excellence. Experienced in audit design, technology implementation, crisis response, and team development. Known for transforming LP into a proactive, data-driven function that protects assets, reduces risk, and fosters accountability.
Overview
12
12
years of professional experience
7
7
Certifications
Work History
Director of Loss Prevention
Goodwill Northern New England
04.2022 - Current
- Rebuilt the agency’s Loss Prevention program from the ground up, transitioning from a reactive, one-person model to a scalable, data-driven operation aligned with business growth.
- Expanded team structure by rebranding roles and adding four Regional LP Coordinators (RLPCs), increasing field coverage across 29 retail stores, 2 outlets, 2 warehouses, eCommerce, and HQ.
- Implemented ThinkLP case management system, creating the agency’s first LP KPI dashboard to track theft trends, case resolution, audit scores, and team performance.
- Launched quarterly audits across all stores and developed “High Shrink Audit” protocols to target risk at high-loss locations.
- Led design and rollout of the agency’s first Active Threat Response Training, scaling it across departments in partnership with Safety.
- Collaborated with Retail, HR, and Safety leadership on investigations, SOP development, training, and culture-building initiatives.
- Regularly conduct and oversee complex investigations involving multi-store collusion and management-level misconduct.
- Accelerated pace of surveillance system upgrades by demonstrating ROI through ThinkLP analytics.
- Developed strategic roadmap to guide LP expansion, training, technology upgrades, and long-term succession planning.
- Report directly to VP of Risk Management with dotted-line alignment to VP of Retail to drive cross-functional strategy.
Asset Protection Manager
Walmart
11.2013 - 10.2021
- Directed Asset Protection and Safety programs for a $120M+ high-volume Supercenter, leading a team of 15 AP associates.
- Investigated and resolved internal theft cases across a 5-store market, including interviews, case documentation, and coordination with law enforcement.
- Reduced shrink by $869K and surpassed annual shrink goals by $649K through targeted audits, process improvements, and theft deterrence strategies.
- Managed store safety programs, including OSHA compliance, injury tracking, and workplace hazard prevention.
- Oversaw workers’ compensation and customer claims, serving as the primary contact for claims management and ensuring timely and accurate reporting.
- Maintained OSHA 300 logs and led safety audits, collaborating with store leadership to identify risks and implement corrective actions.
- Delivered AP and safety training to associates and leadership, driving a culture of accountability and awareness.
Military Police Officer
U.S. Army Reserve Command
09.2013 - 09.2019
- Served as a Military Police Officer in a combat MP unit with a primary focus on force protection, tactical training, and combat readiness during monthly drill weekends and annual training.
- Completed Military Police School and advanced weapons, convoy, and security operations training.
- Participated in an overseas deployment training rotation to Ansbach, Germany, performing active law enforcement duties including patrols, access control, and response to incidents on base.
- Provided mentorship and support to new soldiers transitioning from MP School into the unit.
- Regularly trained in detainee operations, route security, and base defense scenarios to maintain mission readiness.
- Maintained proficiency in military policing procedures, rules of engagement, and escalation of force protocols.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Lewiston, MaineSkills
- Loss Prevention Strategy & Leadership
- Investigations & Interviewing (W-Z Certified)
- Security Technology Oversight (CCTV, Alarms, Solink, ThinkLP)
- LP Training Program Development
- LP Auditing & Compliance
- Risk & Crisis Management
- Cross-Functional Collaboration (Retail, HR, Risk, Safety)
- Team Building & Succession Planning
Certification
Loss Prevention Certification
Timeline
Director of Loss Prevention
Goodwill Northern New England
04.2022 - Current
Asset Protection Manager
Walmart
11.2013 - 10.2021
Military Police Officer
U.S. Army Reserve Command
09.2013 - 09.2019
Associate of Applied Science - Criminal Justice
Kaplan University
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