Summary
Overview
Work History
Education
Skills
Certification
LEADERSHIP & GOVERNANCE
Accomplishments
Timeline
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TYLER POWE

Ridgeland,MS

Summary

Business Information Systems student-leader operating at the intersection of enterprise technology, governance, and campus-wide systems optimization. Experienced in IT operations, policy research, process documentation, and large-scale student engagement. Recognized campus voice featured in The Reflector, Maroon Traditions Magazine, and the Mississippi State HOLOBOX installation for leadership and impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Student Systems Support Technician

Mississippi State University – Information Technology Services (ITS)
Starkville, MS
02.2024 - Current
  • Provide Tier 1/2 enterprise support for 500+ students, faculty, and staff across hardware, software, and network systems
  • Configure and deploy 100+ managed workstations using enterprise imaging and security compliance tools
  • Develop structured SOP repositories improving troubleshooting efficiency and reducing escalation rates
  • Handle sensitive institutional data while maintaining strict operational and security standards

Workplace Technology Intern

StarRez
Greenwood Village, CO
06.2025 - 08.2025
  • Designed and implemented a standardized onboarding playbook for Workplace Technology interns, now deployed across future cohorts
  • Built scalable documentation systems improving cross-team knowledge transfer
  • Supported enterprise operations during Global Connect Conference 2025, ensuring zero downtime using Microsoft 365 and remote diagnostics tools

IT Intern

TechSystems USA
Jackson, MS
03.2023 - 05.2023
  • Optimized IT asset tracking and inventory documentation processes
  • Analyzed project lifecycle workflows to improve stakeholder communication and operational clarity

Education

Bachelor of Business Administration - Business Information Systems

Mississippi State University
Starkville, MS
05-2026

Skills

  • Active Directory
  • Microsoft 365
  • Remote Diagnostics
  • Device Imaging & Provisioning
  • Virtualization Environments
  • MySQL Workbench
  • Structured Systems Analysis
  • HTML, CSS, PHP
  • Raspberry Pi (Kali Linux, Ubuntu)

Certification

Mississippi State University IT Administrator Training (Annual Compliance)
Infosec | Issued March 2025 | Renewed Annually
• Covers Mississippi State University ISP policies, CIRP protocols, and HIPAA regulations
• Annual mandatory compliance certification for MSU IT employees

IT Help Desk for Beginners
LinkedIn Learning | Issued September 2024
• Focus: Help Desk Support fundamentals

Excel Essential Training (Microsoft 365)
LinkedIn Learning | Issued September 2024
• Focus: Microsoft Excel data management and productivity tools

CPR Certification
American Heart Association | Issued July 2024 | Expires July 2026
Credential ID: 256011231605
• Certified in CPR and First Aid

LEADERSHIP & GOVERNANCE

Men of Excellence Leadership Program — Director of Administration

  • Oversee administrative infrastructure for 70-member leadership cohort
  • Develop reporting systems and communication workflows, improving engagement consistency

Student Association — Policy Clerk

  • Conduct research and provide administrative support for student governance initiatives impacting 20,000+ students
  • Translated student feedback into actionable recommendations for campus technology application improvements

SPARK Leadership Conference — Co-Director of Marketing 

  • Generated 30,000+ views through social media analytics and campaign strategy

Black Student Association — Treasurer -> Vice President

  • Managed $7,000 organizational budget
  • Supported recruitment, retention, and engagement efforts to strengthen organizational membership

New Maroon Camp Counselor

  • Led and mentored a group of 16 incoming students, guiding their transition into university life
  • Facilitated structured discussions on Mississippi State traditions, campus resources, and academic expectations

- Kappa Alpha Psi Fraternity, Incorporated (Spring 26 Initiate)

- GW & Arcola Wallace Foundation Scholarship Recipient Annual Gala Student Insight Speaker

- Rotary Club of Jackson Scholar

Accomplishments

• Selected student representative for the Urban Institute Deep South Convening policy conference

• Published in The Reflector for campus leadership impact

• Published segment in the Maroon Traditions Magazine

• Selected for Mississippi State University HOLOBOX leadership installation

• Recipient of the Montgomery Leadership Program Emerging Leadership Award

• MSU Student Choice Awards – Rising Leader

• President’s List recognition for academic excellence

Timeline

Workplace Technology Intern

StarRez
06.2025 - 08.2025

Student Systems Support Technician

Mississippi State University – Information Technology Services (ITS)
02.2024 - Current

IT Intern

TechSystems USA
03.2023 - 05.2023

Bachelor of Business Administration - Business Information Systems

Mississippi State University
TYLER POWE