Tyler Preston
Dallas
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
3
3
years of professional experience
Work History
State Farm Receptionist
State Farm
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Smoothie King Shift Leader
Smoothie King
12.2021 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Bachelor of Science - Architecture
Prairie View A&M University
Prairie View, TX05-2027
Science
Dallas College
Dallas, TX05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Team leadership
- Problem-solving
- Team collaboration and leadership
- Role modeling
Accomplishments
- Best section grades- 2024
- Assistant Section Leader- 2025
- Miss Phi Mu Alpha Sweetheart- 2025
Timeline
State Farm Receptionist
State Farm
05.2023 - Current
Smoothie King Shift Leader
Smoothie King
12.2021 - 02.2023
Bachelor of Science - Architecture
Prairie View A&M University
Science
Dallas College
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