Tyler Raisl
Billings,MT
Summary
Dynamic hospitality professional with a proven track record at Montana Trail Head Inn, excelling in customer service and support. Recognized for enhancing guest satisfaction through initiative-taking and reliability. Skilled in cleaning techniques and multitasking, contributing to a polished and welcoming environment while ensuring efficient hotel operations.
Overview
7
7
years of professional experience
Work History
Front Desk/houseman
Montana Trail Head Inn
01.2021 - 04.2025
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Kept building entryway glass clean and polished for professional presentation.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
Server
Oasis
01.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelors - Secondary Education
University of Montana-Western
Dillon, MT05.2005
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
- Customer service
- Guest service and support
- Professional and courteous
- Multitasking and prioritizing
- Guest support
Timeline
Front Desk/houseman
Montana Trail Head Inn
01.2021 - 04.2025
Server
Oasis
01.2018 - 08.2020
Bachelors - Secondary Education
University of Montana-Western
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