Tyler Reeves
Townsend,GA
Summary
At Car Wash Express, Inc., a skilled Shift Leader excelled in operations support and customer service management, boosting team performance and enhancing service delivery. Demonstrated expertise in equipment troubleshooting and production reporting, while mentoring staff and optimizing workflows for peak efficiency. Achieved significant improvements in customer satisfaction and operational productivity.
Overview
3
3
years of professional experience
Work History
Shift Leader
Car Wash Express, Inc.
04.2021 - 07.2024
- Prepared detailed shift summary reports for supervisors, ensuring regular communication on goals and progress.
- Maintained clean and organized production areas to prevent violations and avoid work delays due to hazards or inefficient layouts.
- Trained and mentored new employees, delegating daily tasks and responsibilities effectively.
- Provided exceptional training and leadership to teams, boosting performance and helping team members achieve their targets.
- Assisted in maintaining car wash equipment by performing routine checks, troubleshooting issues, and promptly reporting malfunctions.
- Followed established safety protocols when handling chemicals and operating machinery to prevent accidents or injuries.
- Collaborated with team members to ensure a smooth workflow during peak hours, minimizing customer wait times.
- Delivered outstanding customer service by greeting customers warmly, answering inquiries, and addressing concerns professionally.
- Suggested additional services such as waxing or tire shining based on customer preferences and vehicle condition.
- Trained new hires on proper car washing techniques, safety procedures, and customer service skills.
- Resolved conflicts or disputes with dissatisfied customers diplomatically while upholding company policies.
- Maintained inventory levels of cleaning supplies by conducting regular stock checks and placing orders as needed.
Education
Mcintosh Academy
Darien, GASkills
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Production Reporting
Timeline
Shift Leader
Car Wash Express, Inc.
04.2021 - 07.2024
Mcintosh Academy
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