Tyler Reich
Redlands,CA
Summary
Accomplished Child Support Specialist with a proven track record at the County of San Bernardino, enhancing customer loyalty through exceptional service and problem-solving skills. Demonstrated leadership in training and collaborating with teams to exceed objectives. Expert in interpersonal communication and analytical thinking, significantly improving service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Child Support Specialist
County of San Bernardino
Loma Linda, CA
11.2022 - Current
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
- Provided technical assistance to attorneys representing custodial parties in court proceedings relating to child support matters.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Conducted outreach activities in local communities to promote awareness about available services and resources related to child support enforcement.
- Reviewed court orders for accuracy and completeness of child support requirements.
Working Lead
The Walt Disney Company
Anaheim, CA
01.2019 - Current
- Taught and developed Cast Members to allow them to reach their fullest potential/success
- Monitored daily staffing levels based on demand and delivered daily results
- Participated in departmental meetings and communicated relevant information to Cast Members.
- Created positive experiences for Guests by providing exceptional customer service and responded to any customer escalations.
- Worked on special projects that are aimed towards improving area efficiency
- Assist Guests with loading/unloading of strollers, wheelchairs and other personal items
- Ensure Guest/Cast are following safely guidelines
Sales Supervisor
Sprint Communications
Ontario, CA
01.2015 - 12.2018
- Managed daily sales floor operations delivered an outstanding store experience that improved customer loyalty
- Effectively partnered with customers and co-workers to resolve complex customer situations
- Conducted weekly observations and provided effective feedback to sales consultants as they executed Sprint's products, services, and sales process to maximize performance
- Acted as a subject matter expert to provide ongoing training and awareness of Sprint's products, services, and promotions to sales consultants to maximize Sprint-customer connections
- Managed the overall daily operations including hiring, discipline, and scheduling of employees to ensure cost effective and quality store operations
Education
BACHELOR'S DEGREE - INFORMATION TECHNOLOGY
University of Denver
01.2023
ASSOCIATE'S DEGREE - LIBERAL ARTS
Sierra College
01.2006
Skills
- Interpersonal
- Customer Service
- Flexibility/Adaptability
- Problem Solving
- Prioritization & Follow Through
- Attention to Detail
- Collaboration
- Leadership/Training
- Time management
- Analytical thinking
Timeline
Child Support Specialist
County of San Bernardino
11.2022 - Current
Working Lead
The Walt Disney Company
01.2019 - Current
Sales Supervisor
Sprint Communications
01.2015 - 12.2018
BACHELOR'S DEGREE - INFORMATION TECHNOLOGY
University of Denver
ASSOCIATE'S DEGREE - LIBERAL ARTS
Sierra College