Tyler Roberts
Tulsa,OK
Summary
Dynamic customer service associate and cashier with over 12 years of experience fostering a welcoming and efficient atmosphere. Expertise in scheduling and maintaining a productive work environment, consistently achieving high levels of guest satisfaction. Known for building strong relationships with customers and ensuring their needs are met promptly and effectively. Proven track record of enhancing operational efficiency while delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Hotel Front Desk Agent
River Spirit Casino
Tulsa
04.2016 - 01.2026
- Ensured guest satisfaction by providing exceptional customer service
- Collaborated with various departments to address guest needs and concerns
- Conducted overnight audits to ensure accuracy of financial transactions
- Resolved guest inquiries and complaints promptly, enhancing satisfaction levels.
- Handled reservations and bookings efficiently
- Maintained a welcoming and friendly environment for guests
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Also worked in other departments such as Cook, Server, Cage Cashier and BarBack
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Walmart Deli Worker
Walmart
Sapulpa
07.2014 - 03.2015
- Prepared and sliced deli meats and cheeses to customer specifications.
- Maintained cleanliness and organization of deli display cases and equipment.
- Operated slicers, scales, and other equipment safely and efficiently.
- Trained new staff on food safety standards and operational procedures.
- Implemented quality control measures for freshness and presentation of products.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School -
Jenks High School
Jenks, OK04-2013
Skills
- Customer service
- Restaurant experience
- Time management
- Communication skills
- Leadership
- Teamwork orientation
- Professional appearance
- Problem-solving
- Cash handling
Timeline
Hotel Front Desk Agent
River Spirit Casino
04.2016 - 01.2026
Walmart Deli Worker
Walmart
07.2014 - 03.2015
High School -
Jenks High School