Tyler Sanderson
Boise,ID
Summary
Highly motivated Service Advisor with 7 years of Automotive Service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
8
8
years of professional experience
Work History
Assistant Service Manager
Dennis Dillon Mazda Kia
06.2022 - 03.2023
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
Service Advisor
Dennis Dillon Mazda Kia
03.2016 - 06.2022
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Lube Technician
Dennis Dillon Mazda Kia
04.2016 - 03.2017
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
Lube Technician
Dennis Dillon GMC
10.2015 - 04.2016
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
Lot Attendant
Dennis Dillon Nissan
08.2015 - 10.2015
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Improved vehicle security by regularly monitoring and reporting any suspicious activity on the premises.
- Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
Education
GED -
Capitol High School
Boise,IdSkills
- Service planning
- Operation Monitoring
- Operational Improvements
- Staff Training and Development
- Customer service focus
- Service Documentation
- Customer Service
- Estimating and Quoting
- Workplace Safety
- Customer Service Management
- Upselling
Timeline
Assistant Service Manager
Dennis Dillon Mazda Kia
06.2022 - 03.2023
Lube Technician
Dennis Dillon Mazda Kia
04.2016 - 03.2017
Service Advisor
Dennis Dillon Mazda Kia
03.2016 - 06.2022
Lube Technician
Dennis Dillon GMC
10.2015 - 04.2016
Lot Attendant
Dennis Dillon Nissan
08.2015 - 10.2015
GED -
Capitol High School
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