Tyler Shelton
Coker,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
QRC Applebee's
Tuscaloosa, United States
12.2017 - 06.2022
- Managed budget implementations, employee reviews, training, schedules.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Assistant General Manager
Five-bar Tuscaloosa
Tuscaloosa, AL
12.2016 - 12.2017
- Kept operations running smoothly by maintaining adequate supplies to handle peak business hours.
- Analyzed trends in sales and performance and made staff adjustments accordingly.
- Oversaw service quality and obtained customer feedback to improve strategies
- Met with vendors to identify and bring in new products for customers
- Prepared team schedules and cross-trained staff to meet business demands.
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction.
- Hired and trained all front of house team members and insured great training that allowed everyone to succeed
- Oversaw weekly payroll and P&L management.
Kitchen Manager
Chilis's Bar And Grill
Meridian, MS
10.2011 - 12.2015
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling .
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
- Monitored the performance of front and back of house workers and consistently improved the productivity of each team member with hands-on, motivational approaches.
- Kept food costs in line by minimizing waste and controlling the portions on each dish
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders.
- Trained the team to safely and efficiently prepare food items for customers.
- Order all kitchen supplies and ordered all bar inventory.
Education
Bachelor of Science - Computer Science
University of Alabama At Birmingham
Birmingham, AL05.2011
Skills
- Records Organization and Management
- Sales Promotion
- Administrative Management
- Financial Statement Review
- Sales Tracking
- Management Training
- Hiring and Onboarding
- P&L Responsibility
- Performance Improvement
Timeline
General Manager
QRC Applebee's
12.2017 - 06.2022
Assistant General Manager
Five-bar Tuscaloosa
12.2016 - 12.2017
Kitchen Manager
Chilis's Bar And Grill
10.2011 - 12.2015
Bachelor of Science - Computer Science
University of Alabama At Birmingham
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