Tyler Shoemaker
Reno ,NV
Summary
Dynamic Administrative Assistant with a proven track record at Terry Johnson Trucking, excelling in office organization and client communication. Expertly developed filing systems that enhanced document retrieval efficiency, while fostering strong relationships with customers to boost retention. Proficient in Microsoft Office and adept at problem-solving in fast-paced environments. Beekeeping background, with a slight forklift operation background. Efficient working skills while maintaining trustworthy relationships with coworkers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Terry Johnson Trucking
Coalinga, CA
08.2022 - 12.2023
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed database systems containing customer contact information.
- Facilitated communication between different departments within the organization.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Maintained DMV truck registrations, license plates, etc.
- Updated contact lists regularly when changes occur in employee status or contact information.
Host
Big Als
Eagle , Idaho
08.2021 - 05.2022
- Stocked server areas with supplies before, during and after shifts.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Resolved conflicts between customers when necessary.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Notified server after seating parties in section to facilitate prompt service.
- Answered phones promptly to record and confirm reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Beekeeper
Morris Honey Farms
Coalinga , CA
05.2019 - 08.2021
- Raised and replaced queen bees, divided colonies and replaced combs.
- Placed screen plugin at hive entrance for bee confinement prior to setting hive in orchard.
- Prepared food to meet needs of animals under care with appropriate meals.
- Built woodenware such as frames and supers for use in beehives.
- Prepared bees and equipment for pollination activities.
- Followed food safety guidelines when harvesting and processing honey to avoid impurities.
- Provided education about the importance of pollinators to local school groups.
- Mixed sugar syrup and pollen supplements to feed bees during winter months.
- Operated a forklift to move hives and boxes to the designated areas.
Education
Associate of Science - Speech Pathology
Boise State University
Boise, ID05-2024
Skills
- Office organization
- Project planning
- Time management
- Confidential document control
- Bookkeeping
- Labor relations
- Document management
- Multi-line phone proficiency
- Relationship building
- Microsoft office
- Customer relations
- Problem-solving
- Administrative background
- Customer service
- Client communication
- Minimal forklift background
Certification
- CITI program course (Social and Behavioral Responsible Conduct of Research) through University of Nevada, Reno.
Timeline
Administrative Assistant
Terry Johnson Trucking
08.2022 - 12.2023
Host
Big Als
08.2021 - 05.2022
Beekeeper
Morris Honey Farms
05.2019 - 08.2021
Associate of Science - Speech Pathology
Boise State University